General Firewall Troubleshooting


Most firewalls installed on your personal computer provide you with the ability to grant certain programs varying levels of Internet access called exceptions since they deviate from your “general” firewall rules. Typically you can do this by configuring your firewall and locating a section called “Program Control”, “Process Control”, “Application Control” or something similar dependent on your operating system.

If you are having issues verifying registration or problems with the Holdem Manager 3 HUD it is imperative that you allow FULL Internet access for the following processes:

 
  • C:\Program Files (x86)\Holdem Manager 3\HoldemManager3.exe
  • C:\Program Files (x86)\Holdem Manager 3\HoldemManager.Server.exe

     
As a precaution, we advise once you add exceptions to your firewall to allow the programs listed above FULL Internet Access then you should restart your computer for the changes to take place.

Once your computer has restarted, you should no longer have any type of firewall issues which prevent Holdem Manager 3 from operating properly.

If you continue to experience problems, please contact Holdem Manager 3 Support.

 

Windows Firewall Configuration 

1) To open the Windows Firewall menu, you need to first left mouse button click the Windows Start Icon in the lower left corner and type 'Control Panel' or right mouse button click the Windows Start Icon then left mouse click 'Control Panel' option.

2) From the All Control Panel Items menu left mouse click the Windows Firewall option.

3) On the Windows Firewall menu left mouse click the Allow an app or feature through Windows Firewall option in the upper left corner.

If the Allow another app... button is grayed out, you need to left mouse click the Change settings button first to allow the change.

4) Left mouse click the Allow another app... button and the Add an app dialog will open.

5) Left mouse click the Browse... button and Add the following files:
  • C:\Program Files (x86)\Holdem Manager 3\HoldemManager3.exe
  • C:\Program Files (x86)\Holdem Manager 3\HoldemManager.Server.exe

     
6) Once both files are added, click the OK button to close the Allowed Apps menu.



 

Windows Defender Configuration

1) To open the Windows Firewall menu you need to first left mouse click the Windows Start Icon in the lower left corner and type Defender.

2) Left mouse click the Settings (gear icon) link in the upper right corner of Windows Defender to open the Windows Defender Settings menu.

3) Scroll down to the Exclusions section and click the Add an exclusion link.

4) At the top of the Add an exclusion settings window under Files and folders left mouse click the Exclude a file option.  

5) In the Open menu browse to C:\Program Files (x86)\Holdem Manager 3\ and left mouse click HoldemManager3.exe then click the Exclude this file button.

6) Repeat steps 4 and 5 for HoldemManager.Server.exe.

7) Close (X) the Add an exclusion settings and main Windows Defender windows.

3.1.6.5584 (Beta Release - January 07, 2019)

Stats

  • Added hourly stats: Net Won, All-In Adj, bb and hands per hour. See FAQ for more details on how these stats work.

General

  • Prevent login prompts from appearing when double clicking to purchase or upgrade HM3
  • Resolved an issue where some databases couldn't load up after updating from older versions of HM3
  • Resolved reported issue with sending error reports

Import

  • Added more logging to help identify HM2 database import related issues

Reports

  • Additional improvements to prevent duplicate hands from appearing in the reports
  • Resolved an issue where Hole Cards grid in reports didn't show results if Net won in bb was not added to the hands grid
  • Resolved an issue where table sessions were always broken into 30 minute sessions
  • Resolved an issue with progressive bounties not appearing after restart for Small Stakes users
     

3.1.6.0 (Official Release - December 23, 2019)

Filters

  • Flop high card filter will now display all flops with highest card of that rank even if its a paired board

General

  • Added more logging and error report when user encounters login prompts while using HM3
  • Attempted to resolve reported issue where HM3 couldn't start up properly after logging in sometimes
  • Automatically create Holdem Manager 3 folder during install when installing to non default location
  • Improved import performance in bigger databases
  • Performance improvement for tournament queries that caused HUD timeouts
  • Reports not always working correctly when resized for Norway culture
  • Resolved an issue where opening a report before hands were completely loaded would cause duplicate hands to appear
  • Resolved the issue where login prompts appeared while HM3 was in use for some users. When necessary, login prompts will now only appear after 24 hours or on restart.
  • Session duration not showing correctly when alias is selected
  • Startup improvement for big databases, new database required

Graphical HUD

  • Hidden stat and ring lines will now be remembered between hands
  • Option from table HUD right click menu to hide Ring HUD now works correctly

HUD

  • Improve HUD handling of timeouts to attempt to avoid errors after longer timeouts (15-17sec)
  • Recent Winner Pot stat will now correctly display pot size instead of net won
  • Resolved an issue where HUD would  show 0 hands for sessions played after UTC midnight for some poker sites

Poker Sites

  • 888Poker - Updated default HUD positions for 3-max tables
  • 9Stacks - Added support for downloadable hands
  • Asian Poker Clubs - Added default HUD positions for vertical tables for PokerMaster HH format
  • Asian Poker Clubs - Added HH folder detection for Elite HUD converters
  • Asian Poker Clubs - Resolved a stat issue with playable hands count
  • Asian Poker Clubs - Resolved an issue where auto import folder would disappear after restart
  • Asian Poker Clubs - Resolved an issue where HUD didn't work at the tables (Requires latest EliteHUD converter version)
  • Boss - Resolved import errors for ante tournaments hands
  • Chico - Added site support for the site with the use of converter for TigerGaming, BetOnline and SportsBetting
  • GGPoker - Added import for downloadable hands
  • GGPoker - Opponents should be considered anonymous players in player select
  • PartyPoker - Added import support for downloadable hand histories
  • PartyPoker - Added support for buy-ins for downloaded hand histories (only for new hand histories from PartyPoker)
  • PartyPoker - Prevent import of bad hand histories with no chip amounts, blinds or antes
  • PartyPoker - Resolved an issue when importing cash hands related to rake values
  • PartyPoker - Resolved an issue where imported tournament hand histories with an invalid tournament number would cause HM3 server to shut down unexpectedly
  • PartyPoker - Resolved reported issues with import of downloadable hands
  • People's Poker - Resolved an issue where some hands did not import correctly
  • PokerStars - Prevent import of unsupported Deep Water and Tempest hands(temporary games)
  • PokerStars - Resolved an issue with cashouts not showing in hand viewer and replayer
  • PokerStars Asia - Added preferred seat detection
  • PokerStars.USPA added preferred seat detection
  • Run It Once - Improved support for hand histories with all hole cards showing (Reimport required)
  • Winamax - Added GoFast tables support (English client only)
  • Winamax - Added support for Nitro Expresso games
  • Winamax - Resolved an issue with HUD stakes filter on GoFast tables
  • WPN - Resolved an issue with Net Won for hands with uncalled bets not shown as returned in HH (Reimport required)
  • WPN - Updated default HUD positions for 8-max tables

Reports

  • Better status messages when loading reports
  • Resolved an issue where recent reports links sometimes didn't work

    Stats

    • Rake bb/100 should now show average value in report totals
    • Resolved an issue with WTSD (No Allin) stats

    Tournaments    

    • Added tournament tag option to filter editor
    • Added Ultra-turbo tournament speed type
    • Improved handling of Tournament Detection when switching databases


      3.1.4.1 (Official Release - November 8, 2019)

      • Find out about discounts for HM2 users here.

      Coming Soon

      • Dark theme for hand viewer
      • Filter and report for tagged tournaments

      Known Issues

      • Import speed is slower in bigger databases
      • Users who customized reports using prerelease HM3 version can run into an issue where HM3 will not display customized reports correctly. Open report's Stats picker and confirm stats choice for report to update.

      Filters

      • Quick Filters improvement - Added a tooltip and hotkeys for quick filters, now you can Ctrl or Alt + Left-click a filter to combine it using and/or or completely replace an existing filter
      • Resolved an issue where Today/Yesterday and similar filters didn't work correctly when playing between midnight and time set for Start of the day

      General

      • Clean up Temp folder after importing hands to reduce disk space usage

      Handviewer

      • Cards will now resize together with text when adjusting size in handviewer
      • Handviewer now uses same 4 color deck of cards as reports. More options coming soon.

      Poker Sites

      • Run It Once Poker - Added support for downloaded handhistories

      Reports

      • All-in graph was incorrectly converting currencies for handhistories played in EUR
      • Resolved an issue where ICM adjusted winnings were sometimes incorrect until restart
      • Warning when selecting 10k or 100k hands in hands grid can now be disabled
      • Resolved an issue where changed preferred currency was not correctly reflected in reports for all stats until restart


      3.1.4.0 (Official Release - November 6, 2019)

      • Find out about discounts for HM2 users here.

      Coming Soon

      • Run It Once import support
      • Hand viewer improvements based on users feedback
      • Dark theme for hand viewer
      • Filter and report for tagged tournaments

      Filters

      • Resolved an issue when applying Out Of Position filter through filter editor
      • Resolved an issue with applying 3Bet position filter through filter editor
      • Resolved an issue where Date would appear incorrectly in filter editor when using "Clear filters does not clear date filter" option

      General    

      • Add ability to tag tournaments with custom tags
      • Allow users to receive beta updates (on by default)
      • Increase the size of HM Advisory to allow for more text to be displayed and automatically rotate between multiple advisories
      • Increased scroll bar size when viewing hands grid with a 1000+ hands
      • Resolved an issue where HM3 startup wizard would suddenly shut down if you pressed Finish before confirming cloud folder warning
      • Updated translations

      Live Play    

      • Resolved an issue where sometimes lifetime hands showed when refreshing the view

      Poker Sites    

      • Svenska Spel - Resolved import errors for hands with posted blinds
      • Lottomatica - Resolved import errors with new hand_history.db file
      • Microgaming - Resolved import errors for reported hands
      • PartyPoker.FR - Hands with filenames that started with dot were not autoimporting correctly
      • PokerStars - Improved handling of sites that have session timers in window titles
      • PokerStars - Resolved an issue with All-In Adj and Net won values for cashout hands (Reimport required)
      • PokerStars - Resolved an issue with buy in detection for reported Total KO tournament

      Replayer

      • Add hover state and gray out replayer when opening replayer options
      • Display short player names for anonymous players

      Reports    

      • Added two new tournament reports: Results by Day of the week and Hour of the day
      • Resolved an issue with filter not applying correctly in tournament reports
      • Automatically update favorite reports list if report gets updated

      Situational views    

      • Added tooltips and a legend for pie charts to improve readability

      Stats    

      • Added new stat Rake bb/100
      • Added new stats Net won at SD and Net won w/o SD
      • Corrected names for Turn Bet vs Missed delayed Cbet stats
      • Resolved an issue with Hands since last VPIP/PFR stats not working correctly
      • Search improvements in reports Stats Picker, added search results categories (by name, description, keywords...)


      3.1.3.0 (Official Release - October 15, 2019)
      Official release is now available!

      • View our store for more information.
      • Find out about discounts for HM2 users here.
       

      3.1.2.64175 (Pre-Release Beta - October 07, 2019)

      Reports

      •    Resolved an issue with shared reports in cash and tournament modes (e.g. Overall, Position) (Note: Affected reports have to be re-added to the favorites menu)
       

      3.1.2.64125 (Pre-Release Beta - October 03, 2019)

      General

      • Added FAQ and Forums links to the Help menu
      • Express Install option in startup wizard will now rename existing database first when creating a new database
      • Resolved an error when logging into HM account with Graphical HUD active
       

      3.1.2.64076 (Pre-Release Beta - October 01, 2019)

      Filters

      • Resolved an error when opening filter editor with Last x Hands/Days/Weeks/Months filter applied

      General    

      • Resolved reported issues with Postgres configuration for HM2 database import

      Reports    

      • Resolved an issue with saved graphs from previous versions not working anymore 
       

      3.1.2.64036 (Pre-Release Beta - September 27, 2019)

      Database upgrade and Importing Cashout hand histories

      • Holdem Manager 3 Poker stars Cashout support requires a database upgrade that will be automatically done when opening a database. After that is done, cashout hand histories can be imported and results tracked in the reports.
      • If you would like to import the missing cashout hand histories, you can import them from your HM3 or HM2 Archive folders. (Default location: C:\HM3Archive\PokerStars\2019\09 for hands from September 2019)
      • PokerStars Cashout support FAQ:
        https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/261/Pokerstars-Cashout-support

      Poker Sites

      • PokerStars - Initial support for cashout hand histories
      • PokerStars - Added hand viewer support for cashout hand histories
      • PokerStars - Added import support for cashout hand histories
      • PokerStars - Added replayer support for cashout hand histories
      • PokerStars - Improvements to preferred seat auto detection

      Filters    

      • Added new isCashout filter to filter bar to find cashout hand histories
      • Resolved an issue when applying filter to CBet success report
      • Resolved an issue with clearing Common date and Preflop pot size filters in filter editor
      • Resolved reported errors with Omaha hole cards filters

      General

      • Automatically stop and restart auto import in case of a HUD or third party app error
      • Double clicking an HM3 database should now open it in H3
      • Updated translations for all languages
      • Warn user if overwriting an existing database in startup wizard

      Handviewer

      • Improve loading times for hand viewer

      Live Play

      • Updated Net won in live play view to include cashout winnings

      Opponents

      • Added new Net Won Hand stats to Opponents list that exclude cashout amounts

      Reports

      • Added new hand columns related to cashout hand histories
      • Resolved an issue with repositioning hand view columns in reports
      • Updated net won in graphs to include cashout winnings

      Stats

      • Added new Cashout % stat that shows frequency of cashouts when going all in
      • Added new Net Won Hand stats that exclude cashouts and show results if hands were played out
      • Updated Net won stats to include cashout winnings
       

      3.1.1.63565 (Pre-Release Beta - September 06, 2019)

      General

      • Attempted to resolve reported issue when upgrading databases from older versions
      • Improvements to hand history purge
      • More logging for issue reported when using .NET Framework 4.8
      • Resolved an issue when purging Stars cash-out hand histories

      Graphical HUD

      • Unlocking of panels now works when using table HUD icon

      HM2 Database Import

      • Resolved an error when importing alias from HM2 that included unsupported poker sites
      • Resolved an issue when importing HM2 DB with hand notes to an existing database that included hand notes already

      Replayer

      • Added an option to Skip end of hand when using Next button for faster switching between hands
      • Antes will now correctly display for all sites
      • Hand converter will now show all formats
      • Restrict hands sent to replayer at once to 2000

      Situational Views

      • Filters will now immediately apply when using Apply filter auto-complete option in filter bar
      • Updated situational view list, updated icon for River play view

      Stats

      • Improved Flop/Turn/River stat formulas accuracy for stats where player acts after facing a bet
       

      3.1.1.63315 (Pre-Release Beta - September 02, 2019)

      General

      • Database changes that are not compatible with previous HM3 versions
      • Resolved an issue where antes were not correctly showing in stakes for some sites
      • Resolved an issue where HM3 couldn't start if Documents were in OneDrive folder
      • Resolved an issue with Video guides not loading up correctly
      • Show progress when deleting hands using right click Delete in hands grid

      Graphical HUD

      • Resolved an issue with table HUD icon jumping when while waiting for hands to import

      Opponents

      • Improved performance when loading more than 100 hands in single opponent analysis

      Poker Sites

      • WPN - Improvements for HUD tournament table detection
      • WPN - Resoled an issue where some tournaments would get repeatedly detected

      Replayer

      • Improved performance when viewing up to 2000 hands
      • Resolved an issue where options button sometimes stopped responding

      Reports

      • Dont display rebuy description for re-entry tournaments

      Situational views

      • Resolved issues related to heads up hands when viewing relative position related views

      Stats

      • Improved relative detection position for heads up hands
      • Resolved an issue with Flop bet in limped pot stat
       

      3.1.0.62939 (Pre-Release Beta - August 22, 2019)

      Filters

      • Resolved an error when opening filter editor with an invalid filter
      • Resolved an issue when applying multiple gametype filters
      • Some tournament filters were previously not remembered when opening filter editor

      General

      • Resolved a startup issue if Documents were in OneDrive folder

      Handviewer

      • Resolved an issue with hand viewer showing blank window for some windows culture, settings

      HM2 DB Import

      • Allow user to configure postgres settings for HM2 DB and Tournament results import

      HUD

      • Resolved an issue with switching between Standard and Graphical HUD
      • Resolved reported issue with table stats

      Import

      • Improved tournament detection performance

      Poker Sites

      • Ignition - Add graphical HUD Support
      • PokerStars - Prevent incorrect import of Cashout hand histories with incorrect winnings
      • Run It Once - Prevent incorrect import as PokerStars
      • Winamax - Prevent import of unsupported Omaha5 hands that caused issues

      Reports

      • Resolved an issue with switching game modes on Opponent list view

      Situational Views

      • Views that include "+" in names will now load correctly
      • Views will now work correctly when changing game modes
       

      3.1.0.62553 (Pre-Release Beta - August 09, 2019)

      General

      • Improved startup speed after installing an update
      • Improvements to hand history import performance
      • Improvements to stats calculations performance
      • Resolved an error when creating a database with same name as current
      • Resolved issue when using View menu to navigate HM3
      • Resolved reported issue related to upgrading databases from older builds
      • Resolved reported issue with downloading automatic updates

      HUD

      • Improvements to PokerStars preferred seat auto detection
      • Recent winners list will now display hands in correct order
      • Resolved reported issue with graphical HUD suddenly stopped working
      • Resolved reported issue with table stats

      Import

      • Resolved reported internal error related to importing

      Reports

      • Removed extra filter text from opponents and situational views
      • All-In situational view should now be working again
      • Resolved an error when changing game modes after opening situational views
      • Resolved an issue when filtering for players with " in their names
      • Resolved reported issue when switching graphical and textual cards display
      • Resolved reported issue with moving report columns during refresh
      • Resolved reported issues with results graph
       

      3.1.0.62226 (Pre-Release Beta - July 25, 2019)

      Filters

      • Flop/Turn/River was bet into/was Check Raised filters will now be remembered when reopening Filter editor
      • Resolved an issue when combining HandDateTime and other filters in certain order
      • Show a warning when using invalid operator in filter bar

      General

      • Better handling of duplicate hand histories, allow purge and replayer to work with them
      • Prevent database loading from CloudStation folder to avoid corrupt databases
      • Prevent reported issue when HM3 starts while server was shutting down
      • Resolved an issue related to high tournament pot size values

      HUD

      • Current stake only filter should now work for play money games too

      Import

      • Attempted to resolve an issue when deleting temporary import files

      Poker Sites

      • Ignition - Added initial support for Ignition HandGrabber HM3 App (Beta)
       

      3.1.0.62150 (Pre-Release Beta - July 23, 2019)

      Filters

      • Removed obsolete playername filters from filter bar

      General

      • Resolved reported issue with purging hand histories
      • Resolved reported issues related to HM3 running when computer returns from sleep

      HUD

      • Resolved reported error when editing notes when using graphical HUD
      • Resolved reported issue where Graphical HUD suddenly stopped working

      Import

      • Prevent internal errors when trying to import non-handhistory files

      Poker Sites

      • PokerStars - Resolved reported issues related to preferred seat automatic detection

      Reports

      • Hands grid links in situational views should be working now
       

      3.1.0.62056 (Pre-Release Beta - July 18, 2019)

      General

      • Prevent loading databases from OneDrive cloud based folder
      • Resolved an issue where purge operation didnt cancel when closing the dialog
      • Resolved reported issue when computer resumes from sleep
      • Resolved reported issues related to importing hands through startup wizard

      Graphical HUD

      • Resolved an issue with HUD not working for players with ' in their names
      • Resolved reported issue with HUD not working correctly for some users

      HM2 DB Import

      • Resolved an issue with importing HM2 Tournament results

      HUD

      • Improvments to reliability of PokerStars preferred seat auto detection

      Poker Sites

      • 888Poker - Added support for 888.pt
      • MPN - Added support for .dat handhistories send by support
      • MPN - Remove date restriction when importing handhistories
      • MPN - Skip incomplete hands with a warning
      • PartyPoker - Added support for regional sites that are still storing hand histories locally

      Reports

      • Prevent an error when switching game modes while graphs are visible
      • Resolved an error when viewing reports for some culture settings
      • Resolved an issue with Opponents section for Turkish culture settings
      • Resolved issues related to opening hands grid from situational views
      • Resolved reported issue with stats picker in reports
      • Resolved reported issues with saving hole cards filters


      3.1.0.61742 (Pre-Release Beta - July 03, 2019)

      Filters

      • Converted all remaining filters into a readable format
      • Flop high card filter will now correctly work with paired boards
      • Resolved an issue with date filter not working correctly after midnight
      • Resolved an issue with VS Player filter

      General

      • Added better handling of failed database upgrades
      • Added iCloud to list of cloud drives and add a warning when detected
      • Attempted to resolve reported issues related to the navigation
      • Improvements to handling of corrupt databases
      • Prevent internal error when computer goes to sleep and resumes
      • Resolved reported internal error related to saving settings
      • Stats engine improvements for reported issues

      Graphical HUD

      • Added graphical HUD support for Aurora theme
      • Resolved an issue when editing player notes outside the HUD while playing
      • Resolved issues when switching between graphical and standard HUD

      HUD

      • Resolved an error when setting default HUD profile through startup wizard
      • Resolved an issue with HUD not starting correctly sometimes in HUD only mode

      Import    

      • Resolve reported issue related to importing hand history files

      Opponents views    

      • Resolved an issue related to players with single quotes in names

      Poker Sites

      • PartyPoker - Removed from Site Settings and disabled folder detection
      • PokerStars - Resolved reported errors related to reading of  preferred seat settings

      Replayer    

      • Resolved an issue where options stop working after replaying hands and switching streets

      Reports    

      • Resolve reported issue with Tournament results graph
      • Resolved reported issue with Opponents Comparison view

      Tournaments    

      • Added HM2 tournament results import feature (in Tools menu)
       

      3.1.0.61343 (Pre-Release Beta - June 18, 2019)

      Filters

      • Resolved an error when combining stakes with other filters
      • Resolved an error when filtering for tournaments with decimals in buyin
      • Resolved an error when trying to apply saved HandDateTime filter when one is already applied
      • Resolved an issue when opening Filter editor using Chinese language

      General

      • Better logging for occasional internal errors reported by users
      • Improved warning when opening a database from cloud synced folder
      • Option to not start HM3 after installation did not work correrctly
      • Resolved an issue where sometimes Replayer didnt load up correctly
      • Resolved an issue with Site Time Adjustment settinge
      • Resolved reported issue with HM3 after computer resumes from suspended state
      • Resolved UI issues on Turkey region settings in Windows
      • Updated translations for all languages (we welcome any feedback on translations)

      Import

      • Prevent an error when Postgres is not installed and user opens HM2 DB Import

      Poker Sites

      • PokerStars - Better handling of errors when unable to read preferred seat from PS config file
      • WPN - Handling of players with brackets in their names
      • WPN - Hole cards not showinog for heroes with spaces in their names
      • WPN - Updated default HU positions

      Reports    

      • Added logging for issue reported in live play hands grid
      • Resolved reported issue with loading a report

      Stats

      • Resolved reported issue with Threebet stat when sometimes it didnt work

      Tournaments

      • Resolved reported error when playing tournaments
         


       

      3.1.0.60981 (Pre-Release Beta - June 08, 2019)

      Filters

      • Prevent an error when making changes to applied HandDateTime filters
      • Prevent an error when reopening filter editor with positional filters applied
      • Resolved an issue with saved filters when filter included a comma

      General

      • Add a warning if database is on cloud drive like Dropbox, Google Drive or OneDrive (Using cloud synchronized folder will cause database to become corrupt if synced while in use)
      • Attempted to resolve an issue where HM3 cannot be started for some users
      • Better handling of startup in case of starting second instance of HM3
      • Improvements and fixes related to a number of reported internal errors and crash reports

      Import

      • Resolved an issue with canceling manual imports

      Poker Sites

      • WPN - Resolve an issue related to handhistory folder detection 
      • WPN - Resolved an issue with hole cards not showing for heros with spaces in their name

      Reports

      • Resolved an error some users experienced with Tournament Results Graph
      • Resolved errors when viewing table sessions for tables with # in their name (WPN)

      Stats    

      • River Call Efficiency changes, renamed stats from Situational views that are not meant for reports
         
       

      3.1.0.60882 (Pre-Release Beta - June 03, 2019)

      Filters

      • Resolved reported issues related to saved filters

      General

      • Added logging for database related issues
      • Prevent an error when hand history folder gets deleted by user

      Poker Sites

      • PartyPoker - table detection for Party.It S&G Hero tables
      • PartyPoker - Updated Party.dk, Bwin.dk, Bwin.gr and Bwin.be to new version for fastforward support
      • 888Poker - Resolved an issue when replaying hand histories from 8-max tables
      • WPN - Added support for new client (May 2019 Update)



       


      3.1.0.60824 (Pre-Release Beta - June 01, 2019)

      Filters

      • Added an option to select All/None when filtering for stakes and other properties

      General

      • Resolved an issue where HM3 could not start for some users
      • Resolved an issue where database cannot be opened in some cases
      • Resolved an issue with corrupt HUDSettings file
      • Resolved an issue with preferred seat detection
      • Show a message on shutdown to send error report if any internal errors were found

      Import

      • Improvements to handling of existing hand histories when starting auto import
      • Resolved an issue with pausing import
      • Resolved reported issue related to auto import folders

      Replayer

      • Prevent double clicking replayer options to cause bugged state

      Tournaments

      • Added tournament count for remaining tournament detection
      • Changes to tournament detection while auto-importing to prevent timeouts




       


      3.1.0.49920  (Pre-Release Beta - May 21, 2019)

      Filters

      • Resolved an issue with rebuy filter showing re-entry tournaments
      • Prevent applying a filter when invalid

      General

      • Added better warning when trying to log in with incorrectly set computer clock
      • Better messages when missing dependencies
      • Added support for higher stakes play money hand histories
      • Improvements to better handle computer going to sleep state with HM3 running
      • Prevent a crash when trying to Export hand histories if the My Documents folder isn't available
      • Removed TableScanner
      • Resolved hidden crash on shutdown
      • Resolved reported crash on import

      HUD

      • Use 20000 hands limit for stats when not set

      Live Play

      • Added support for Finish culture settings

      Poker Sites

      • Boss - Added Slot&Go tournament support
      • Partypoker - Fastforward support for Bwin premium on new client
      • PartyPoker - Fastforward support for Danske Spil on new client
      • PartyPoker - Resolved an issue with some MTT hand histories importing as cash
      • PartyPoker - Tournament finish place detection improvement

      Replayer

      • Resolved an issue with theme selector 
      • Resolved reported issue with opening replayer

      Reports    

      • Prevent editing tournaments if tournament number is not in the report
      • Resolved an issue with saved reports not being accessible

      Tournaments

      • Improved detection for re-entry tournaments
      • Improvements to tournament detection




       


      3.1.0.49593  (Pre-Release Beta - April 30, 2019)

      Filters    

      • Resolved an issue with facing flop bet filters not applying correctly
      • Resolved an issue with gametype filter on Tournament results graph

      General

      • Changes to login window
      • Improved startup procedure to work more reliably on slower machines
      • Resolved an issue when upgrading databases from older HM3 versions
      • Resolved reported crash with values in incorrect format
      • Update translations for all languages
      • Updated version of CefSharp dependency

      Graphical HUD

      • Updated default positions for PokerStars tables

      HUD    

      • Added error reporting when HUD stats update too slow
      • Improved reliability of PokerStars preferred seat auto-detection
      • Resolved an issue with opening player notes on slower machines

      Import    

      • Improved manual import to handle folders that include files with same names

      Opponents    

      • Improve Line analysis usability on 1366x768 resolution
       

      Replayer    

      • Added theme selector back to replayer options
      • Resolved an issue with incorrect pot size displayed when jumping view to different street
      • Resolved an issue with overlapping graphics
      • Translated to all supported languages

      Tournaments    

      • Improved handling of issues related to bounty amounts
      • Resolved an issue where progressive bounties were incorrect for opponents with | in their name (Requires reimport)
      • Resolved an issue where tournament detection would repeatedly detect same tournament




       


      3.1.0.49483  (Pre-Release Beta - April 22, 2019)

      Filters

      • Prevent filters from incorrectly applying to other open reports
      • Resolved an issue with Facing Flop bet filters in cents not working correctly
      • Resolved an issue with One card flush draw filters
      • Resolved issues with facing raise size filters

      General

      • Improved handling for playmoney bounty tournaments (requires reimport)
      • Prevent repeated error reports for site settings errors
      • Updated translations for all languages

      HUD

      • Improved resizing of popups based on Windows DPI setting

      Poker Sites

      • 888poker - Added import support for new tournament summaries
      • PartyPoker - Improved HUD support for named tournaments
      • PokerStars - Added all known country specific  sites support for preferred seat detection
      • PokerStars - Improved buy-in detection for Total KO tournanments
      • PokerStars - Improvements to preferred seat autodetection
      • Winamax - Resolved an issue where HUD stopped working when tournament blinds changed

      Reports    

      • Prevent a crash when deleting tournaments without turnament number in the report
      • Resolved an issue where session incorrectly split at midnight
         



       


      HM 3.1.0.49224 (Pre-Release Beta - March 29, 2019)

      Note: Per PokerStars specific instructions we have made changes to tournament filters while playing on PokerStars tables.

      Filters

      • Improved filter accuracy for backdoor flush draws
       

      General

      • Exiting server while client is running will also exit the client now
      • Prevent an error when database is upgrading from an older version
      • Resolved a number of reported error reports and added logging for remaining ones

      Graphical HUD

      • Display note icon when note is saved
      • Updated HUD positions for Party Poker tables

      HUD

      • Resolved an issue where HUD options didnt work for some users

      Poker Sites

      • PartyPoker - Detection for Ladies Weekly Special tournament
      • PartyPoker - Added support for GET timezone
      • PokerStars - Added manual stack size filtering for tournaments
      • PokerStars - Disabled stack size filters for PokerStars tournament tables to comply with their third party software policy
      • Svenska Spel - Resolved an issue with old handhistories not importing
      • Winamax - Better handling for players with invalid unicode characters in their names

      Reports

      • Resolved player positions issues for reported 3-max hand
         



       


      HM 3.1.0.49095 (Pre-Release Beta - March 22, 2019)

      Filters

      • Improved performance for Last X hands filtering
      • New date range filters for 'Before' and 'After' certain date
      • Resolved issues with reported filter combinations
      • Various improvements to filter bar system

      General

      • Added new 'Hero' column to Select player dialog
      • Added new preferred currency option: CNY
      • Improve loading experience with status messages
      • Remember graph options when restarting HM3
      • Resolved an issue with Video guides not loading

      Graphical HUD

      • Improvements to better match poker sites layouts
      • Resolved an issue when switching tournament tables

      HM2 Import

      • Improvements to HM2 HUD Importing
      • Resolved reported issues with importing HM2 databases

      HUD

      • Added note color outline to all panels that belong to a player
      • Added option to open Site settings through HUD at the table
      • Added option to switch HUD profiles based on number of players at the table from the end of previous hand (HUD - HUD Options - Profile Select - 'Players' drop-down menu)
      • Added red color indicator to HUD icon when panels have moved and need to be saved
      • Added translations for HUD
      • Improved performance of stat selector in HUD Editor
      • Improvements to HUD tooltip behavior
      • Improvements to selecting and applying HUD to same table type
      • Resolved an issue with changing fonts in HUD Editor

      Poker Sites

      • Added Asian Poker Clubs (PokerMaster) site support
      • Added support for new 888poker client
      • Improved Pokerstars preferred seat detection
      • Prevent stats that include hole cards from being used on PokerStars (To comply with PokerStars rules)
      • Resolved a number of reported issues for: Winamax,888Poker,Ipoker, PartyPoker, Peoples Poker, WPN
      • Resolved issues with ROI and ICM stats for Ipoker tournaments

      Reports

      • Added ability to see previous sessions in live play report
      • Added option to automatically refresh live play report
      • Automatically refresh reports when changing report settings
      • Corrected display of fixed limit stakes in reports
      • Improvements to reports when switching game modes and players

      Site settings

      • Reorganized Site Settings and added configuration wizard

      Stats

      • Added new more accurate tournament duration stat

      Tournaments

      • Added tournament detection while playing for SNGs
      • Added ICM calculations for Lottery SNGs
      • Added support for split bounties
      • Resolved issues with progressive and regular bounty tournaments
       



       


      HM 3.0.5345 (Pre-Release Beta - May 04, 2018)

      Filters

      • Category was not bolded when applying some filters from board texture section
      • Removed not possible combinations from Betting Lines filters
      • Resolved an issue with speed type filters for tournaments

      General 

      • Added support for currency Indian Rupee
      • Prevent an error when player with less than 4 characters in their name and no hands was encountered

      HUD

      • Resolved an issue with HUD on slower machines

      Import

      • Resolved an issue with UTC +9 / UTC -4 time zone zones

      Poker Sites

      • PokerStars - Added support for PokerStars India
      • PartyPoker - Updated list of buyins for lottery and bounty hunter games
      • Peoples Poker - Resolved an issue with cards not being detected in some hands
      • WPN - Improved buying detection for Freebuy tournaments
      • WPN - Improved table detection for Jackpot tables
      • WPN - Resolved an issue with importing hands for players with [ and ] symbols in their name

      Replayer

      • Resolved a couple of issues with replayer menus
      • Small changes to rake display at the end of the hand
      • Updated currency display for play money hand histories
       



       


      HM 3.0.5327 (Pre-Release Beta - April 26, 2018)

      Filters

      • Added new date filter to filter by exact date
      • Remove actions that are not possible from advanced betting lines filters
      • Resolved an issue with filters showing incorrectly applied in advanced hand strength filters page
      • Resolved an issue with interface for stack size and pot size filters for some languages
      • Board texture - Allow selecting multiple options for flush draws
      • Board texture - Allow selecting multiple options for straight draws
      • Board texture - Allow selecting multiple options for paired boards
      • Stakes are now automatically selected only for filtered gametype

      General

      • Add retry option to installer when it cannot complete because of conflicting processes

      HUD

      • Resolved an issue that prevented HUD from loading up properly for some users

      Replayer

      • Disabled navigation hotkeys when in replayer menus
       



       


      HM 3.0.5286 (Pre-Release Beta - April 17, 2018)

      Filters

      • Add autocomplete suggestions for more properties
      • Added tournament prize pool filter
      • Allow filter bar to accept incorrectly capitalized property names
      • Resolved an issue when applying certain game type filters
      • Resolved an issue when applying Omaha one pair filter (ie. AAxx)
      • Removed impossible actions from betting lines filters
      • Resolved an issue where additional filters were selected when reopening Advanced Hand Strength page

      General

      • Allow HM3 client to run in 64bit mode on 64bit machines
      • Allow installer to complete when there is a problem with creating shortcuts
      • Increased font size in notes editor
      • Prevent reported error when using hand viewer

      HM Apps

      • TableScanner for HM3 beta is now available!

      HUD

      • Added 3-max and 4-max table sizes to the automatic HUD profile selection options
      • Reset tooltip size when hovering over stats in stat selector
      • Resolved an issue when using 0 in color ranges

      Poker Sites

      • 888Poker - Resolved an issue with stack size in 888 Royal JP hand
      • iPoker - Added support for new iPoker client (Spring 2018)
      • iPoker - Improved reading of hand history files during auto import
      • PartyPoker - Added FastForward support for new client 
      • PartyPoker - Added support for KT (Korean Standard Time) time zone
      • PartyPoker - Added support for progressive bounties
      • PartyPoker - Tournament detection update for lottery SNGs
      • People's Poker - Resolved an issue with time zone detection
      • PokerStars - Don’t include bounty cost in re-entries
      • PokerStars - Resolved an issue with HUD on Zoom tables for player names with spaces

      Replayer

      • Added option to hide HUD
      • Added thousands separator to all displayed amounts

      Reports 

      • Resolved an issue when sorting by hand ID for some poker sites

      Stats

      • Added Prize pool stat for tournaments

      Tournaments

      • Added per hand ICM EV Diff values (Only for newly imported hands)
      • Resolved an issue with rounding for progressive bounty amounts
         



       


      HM 3.0.4980 (Pre-Release Beta - February 26, 2018)

      Poker Sites

      • PartyPoker - Added Fast Forward HUD support after client update
      • PokerStars - Improved precision for progressive bounty amounts

      Replayer

      • Prevent unnecessary reloading in reports after making changes in replayer options

      Reports

      • Resolved issues with report graphs (query errors) reported in beta 3.0.4971
      • Correctly show tournament information in tournament editor when alias is selected



       


      HM 3.0.4971 (Pre-Release Beta - February 22, 2018)

      Poker Sites

      • PartyPoker - Added Fast Forward HUD support after client update
      • PokerStars - Improved precision for progressive bounty amounts

      Replayer

      • Prevent unnecessary reloading in reports after making changes in replayer options



       


      HM 3.0.4954 (Pre-Release Beta - February 20, 2018)

      HUD

      • Re-added missing option to always display 2 digits
      • Resolved Stakes filter not working for fast poker games

      Import

      • Prevent HM2 DB Import if database is not selected (4954)
      • Added an option to send hand histories with errors through Import History
      • Better handling for import errors found during HM2 Database import
      • Resolved an issue with bonuses and rakebacks not importing from HM2 database in some cases
      • Resolved an issue with Merge hands not importing from HM2 database
      • Resolved an issue with PartyPoker hands not importing from HM2 database
      • Show more import details when importing HM2 Database

      Poker Sites

      • iPoker - Added BetclicPoker.fr and Unibet.fr to supported IPoker sites
      • iPoker - Resolved an issue with HUD not working on tournament tables
      • PokerStars - Added support for FR only cash tables
      • PokerStars - Improved detection of finishing place for Shootout tournaments

      Reports

      • Resolved an issue with alias not showing rakeback and bonuses for included players



       


      HM 3.0.4870 (Pre-Release Beta - February 02, 2018)

      Filters

      • Better handling of errors in filter bar to avoid query errors
      • Prevent an error when combining game type and stakes filters for cultures with decimal commas

      General

      • Prevent notes editor from opening off screen after table is moved

      Import

      • Correctly display hand errors instead of showing PartyPoker error
      • Resolved an issue with importing Ipoker hand histories from HM2 databases
      • Show auto import errors in status bar instead of opening import details every time

      Live Play

      • Removed duplicate row of stats below graph
      • Update list of hands when applying hand marks

      Reports

      • Prevent an error with date & time filters
      • Replaced Rebuy stat with R/A in Tournaments report
      • Resolved an issue with right click menu for hands not working in all views
      • Updated default list of stats in hands view
      • Updated stat names and descriptions in hands view

      Situational Views

      • Resolved an issue with filter editor not applying filters

      Tournaments

      • Allow progressive bounty amounts to be edited in tournament editor
      • Include progressive bounty amount in winnings



       


      HM 3.0.4811 (Pre-Release Beta - January 24, 2018)

      General

      • Update mouse cursor when mousing over clickable items in report selector
      • Resolved a problem with HUD not working on some tables caused by non-English opponent names

      Live Play

      • Prevent an error in Live Play view

      Opponents

      • Remember filtered stakes when opening filter editor in opponents list

      Poker Sites

      • Option to toggle fast fold HUD support per site

      Reports

      • Allow Total Buy-in in Game currency to be used in Tournaments by Buy-in report
      • Replaced Re-buy stat with R/A stat in Tournaments report

      Stats

      • Added "Add-on" tournament stat




       


      HM 3.0.4752 (Pre-Release Beta - January 16, 2018)

      Database

      • Export hands per site when alias is selected
      • Improved handling of date formats when restoring databases in different culture than imported
      • Temporarily disabled purging of tournaments to prevent bad data

      Filters

      • Resolved an issue with filtering stakes with antes
      • Added filters for Re-entry and Power Up tournaments
      • Added last X hands filter to filter editor
      • Added number of players filter in hand for tournaments
      • Added option to not clear date filter when clearing filters
      • Prevent adding unsupported filters to tournament results graph
      • Remember filtered dates when reopening filter editor
      • Resolved an issue when combining Custom Omaha filter with other filters
      • Show bold category text when tournament filters are applied as well
      • Stakes filter is now available for tournaments

      General

      • Added active database information to tray icon tooltip
      • Added check for unsaved changes in HUD editor before exiting HM3
      • Use number of seats instead of players when filtering stakes (Opponents, Export, Purge)
      • Improvements for cash and tournament game type descriptions
      • Prevent moving report selector horizontal splitter outside of HM3 window area
      • Show auto import errors in error tab of Import Details
      • Updated hand conversion to support play money and new sites
      • Updated translations for all available languages

      HUD

      • Allow hotkeys to be passed through to third party apps
      • Display HUD for players with 0 hands if minimum hands is set to 0
      • Improve support for HDPI monitor on Windows 10
      • Resolved an issue with importing multiple HM2 HUDs at once
      • Save player notes position for each seat position

      Opponents

      • Added quick filter menu for date and game play filters
      • Overall improvements to Opponents list view
      • Resolve an issue with VPIP filtering for some cultures
      • Resolved an issue with vs 3Bet and vs 4Bet stats in opponents list view

      Poker Sites

      • 888.es - Improved tournament detection for reported tournaments
      • 888Poker - Resolved an issue with MTT/STT stat
      • Gtech/Svenska - Resolved an issue with opponents showdown cards
      • Ipoker - Support for handhistory changes (client version 17.7.7.7+)
      • Microgaming - Improved support for mini and fun tables, added support for 3-max tables
      • PartyPoker - Added support for handhistories with K and M in blinds
      • PartyPoker - Support for updated Spin hero hand histories
      • PartyPoker Greece - Improved table detection for Greek tournaments
      • Peoples Poker  - Added Import and HUD support
      • PokerStars - Add detection for re-entry tournaments
      • PokerStars - Added initial Power Up tournament support
      • PokerStars - Improvements for knockout tournaments detection
      • PokerStars - Prevent invalid Re-entry detection when summary is not available
      • PokerStars - Resolved an issue with HUD not working on Atalante table
      • PokerStars - Resolved an issue with importing audit HTML files saved with different browsers
      • Svenska - Resolved an import issue with 'krkr' currency
      • Winamax - Added support for Kill The Fish tournaments
      • Winamax - Improved buy-in detection for Espresso tournaments
      • WPN -  Better support for WPN Jackpot/Lottery tournaments
      • WPN -  Support for SNG2.0,Jackpot, Punta Cuna
      • WPN - Resolved an issue with detecting winnings for uncalled returns
      • WPN - Resolved HUD issue after hand history filename changes

      Replayer

      • Added high resolution card backs for dark theme
      • Added navigation through hands with mouse scrollwheel
      • Added option to display stats up to time of replayed hand
      • Make sure hands are replayed in selected order
      • Resolved an issue with stakes display for some cultures (RU)

      Reports

      • Added ante info to game type description
      • Added decimals for tournament winnings to Tournament results graph
      • Added quick filter for date and game type to Filters button
      • Added save image option to tournament results graph
      • Added winners name, winners cards, winners net won, winners net won in BB hands grid stats
      • Coloring of winnings text green/red not working for some culture settings
      • Correct conversion of non USD winnings in Cash Results Graph
      • Improved performance when filtering for hand markings in hands grid
      • Prevent an error when attempting to save a report with invalid characters in the name
      • Prevent error when marking hands with some cultures (FI)
      • Remember reordered columns in live play hands grid
      • Resolved an issue in live play page for some cultures (FI)
      • Resolved an issue with graphing tournaments chips results in big blinds (All-in adjusted)
      • Show a warning before attempting to load high number of hands
      • Show stats added to hands grid in right click menu (Opponents, Live Play, Situational Views)
      • Switch available currencies in graph based on game mode
      • Update list of key stats in live play view when switching between cash and tournament modes

      Situational views

      • Adjust filtering in CBet views to match displayed hands between them
      • Only display hands 3Bet related hands in 3Bet success results view

      Stats

      • Added Open limp-fold, Open limp-raise and open limp-call stats
      • Resolved an issue with open shove stats not displaying values in HUD
      • Resolved issues with Facing Check Raise stats
      • Use stack size from end of previous hand for stats

      Tournaments

      • Prevent an issue when editing more than 1000 tournaments at once
      • Update winnings stats when adjusting prize in tournament editor




       


      HM 3.0.4210 (Pre-Release Beta - October 03, 2017)

      General

      • Prevent HM3 from starting to quickly when installation finishes

      HUD

      • Ignore reset session stats option when replaying hands

      Reports

      • Prevent report loading issue if user removes Hole Cards or Hand Time columns from the hands grid
      • Resolve a problem with tournaments chips EV not graphing correctly




       


      HM 3.0.4199 (Pre-Release Beta - September 29, 2017)

      General

      • Add error reporting when there is a problem with HUD shutdown
      • Allow HUD to shutdown when exiting HM3
      • Better handling of unexpected HUD restarts
      • Improvements to error reporting
      • Prevent installer from continuing when HUD is still running




       


      HM 3.0.4178 (Pre-Release Beta - September 27, 2017)

      HUD

      • Improvements to startup process to try to prevent occasional HUD not starting properly

      Known Issues

      • Tournament Results Graph filtering issues.  Please avoid using any filters on this report until we can resolve these issues.
      • Import progress bar does not disappear at 100% sometimes (Manually stop import and restart HM3)
      • Results graph does not automatically un-zoom when switching players (You can manually un-zoom using magnifying glass icon in top right)




       


      HM 3.0.4169 (Pre-Release Beta - September 26, 2017)

       Filters

      • New currency filter for tournament results
      • Added playmoney to currency filter

      HUD

      • Additional logging for HUD not working until restart that some users experienced
         




       


      HM 3.0.4159 (Pre-Release Beta - September 25, 2017)

      Filters

      • Resolve an issue when using GameCurrency property in filter bar

      General    

      • Additional logging for HUD not working until restart that some users experienced

      HUD 

      • Allow Control+Click to deselect group items in HUD Editor
      • Anonymous tables automatically display session stats now

      Site Settings

      • Ipoker - Automatically center HUD when using preferred seat
      • PokerStars - Improvements to preferred seat detection when combining auto center and preferred seat

      Stats

      • Resolved an issue with 'Average stack in bb' stat

       



         


        HM 3.0.4150 (Pre-Release Beta - September 21, 2017)

         General

        • Improvements to error reporting

        Replayer

        • Adjusted default positions for 3-max tables
        • Show session stats for anonymous hands

        Poker Sites

        • PokerStars - Bounty was not counted when player is sitting out
        • PokerStars - Autodetect preferred seat now correctly picks centered seat when using auto center option in PS client
        • WPN - Automatically detect custom hand history folder paths




           


          HM 3.0.4141 (Pre-Release Beta - September 20, 2017)

          Filters

          • Remove invalid game types from tournament editor
          • Resolved a problem when filtering tournaments by speed

          Graphical HUD

          • Adjusted HUD positions to not overlap showdown cards

          HUD

          • Add hotkeys for marking hands (F8 and F9)
          • Added reset session stats option to right click menu for players at the table
          • Don't automatically auto center when preferred seat is set to None
          • Filtering by stakes now works for Fast tables too
          • PartyPoker Greece - Resolved an issue for Greek table names
          • Prevent opening more than 1 note editor per player
          • Resolved an issue with importing HM2 HUDs with special characters
          • Resolved an issue with HUD not updating correctly when hands import out of order (fast fold games)

          Import

          • Add hand notes when importing HM2 DB
          • Resolved an issue with reimporting deleted hands

          Poker Sites

          • Display "None" when preferred seat is not set
          • 888Poker - Better detection for STEPs tournaments
          • Ipoker - Resolved import issue with Feb 2017 hand histories
          • Ipoker - Resolved import isues with hand histories from Ipoker v.17.5.5.18
          • MPN - Automatically archive handhistory database files
          • PartyPoker - Add support for play money games
          • PokerStars - Added support for .htm tournament summaries
          • PokerStars - Improvements for Spin&Go Max games
          • PokerStars - Resolved issues with importing .csv tournament results
          • Winamax - Compensate for *100 Ticket value error in summaries
          • WPN - Added support for downloaded jackpot hands to auto import
          • WPN - Resolved an issue with players hole cards and all-in on ante hands

          Replayer

          • Added Win/Loss chart for replayed hands
          • Added masking of players in replayer
          • Added scrolling to Win/Loss chart when replaying more than 100 hands
          • Clear posted bets when navigating back in hand

          Reports

          • Better handling of site time adjustments
          • Improved compatibility with different Window culture/language combinations
          • Improvements to currency handling for winnings and other currency stats
          • Prevent an issue when refreshing table history in Live play report
          • Resolved an issue when adding new hand marking category after removing all existing ones
          • Resolved an issue with sorting by stack size in hands list

          Stats

          • Added Bounties in game and preferred currency stats
          • Resolved an issue with Average Pot Size calculations
          • Restrict Rake stats to Cash mode only
          • Stack size in bb will now display up to 2 decimals accurately




           


          HM 3.0.4001 (Pre-Release Beta - August 25, 2017)

          HUD

          • Added option to always use 2 digits when displaying stats (HUD Options > General Settings - Advanced) 
          • Resolved an issue with removing hand marks through HUD menu

          Poker Sites

          • 888Poker - Added Steps tournament type detection
          • GTech/Svenska - Added .db file type to supported hand history formats
          • GTech/Svenska - Add import warning for unknown game type
          • GTech/Svenska - Allow import of hands where player shows 1 hole card
          • Ipoker - Resolved import errors for reported ha
          Holdem Manager 3, unlike HM2, does support Play Money hands as long as the site write's hand history files and they are in the same format as their real money hand history files.  Any unsupported or incomplete hand history files that do not get imported will not get archive which could cause performance problems with the importer and HUD.  To manually archive these files if you receive an alert:

           
          1. Open the Tools > Site Settings menu.
             
          2. Note the locations of all your configured Auto Import Folders for each site/network.
             
          3. Select each Auto Import Folder one by one with your left mouse button then click the Open Folder (...) button to open the folder location in Windows File Explorer.
             
          4. If there are any stuck/unsupported files here you should move (cut/paste) the hands to your C:\HM3Archive folder.
             
          5. If supported hand history files are not being archived it indicates your Tools > Settings > Import > Archive directory setting may not be properly configured so please check to make sure that is configured.

           
          If your hard drive gets full your database can become corrupt. This can also cause a variety of performance issues if you are low on free space. You should keep at least 20% free space at all times.   If you are moving large amounts of data, such as creating a backup, Windows also suggests you maintain an additional space twice as big as the data you are moving for file swapping.

          Here are some suggestions to recover disk space on your hard drive:
           
          • Run the Windows Disk Cleanup Tool. (external link)
             
          • Remove any movies, videos and uninstall any programs you no longer use.
             
          • Clear the Recycle Bin on your computer.
             
          • Delete any old HM3 (or HM2) databases you no longer use.
             
          • Run WinDirStat (external link) to see what size each file and folder is to determine where you may be wasting space.
             
          • Consider turning off Hibernation. (external link)
             
          • Buy a new Hard Drive* increasing your available disk space.


             
          *We recommend a Solid State Drive instead of a mechanical drive for optimal performance.

           
          Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

          This will generate a support ticket* that we use to keep track of customer support issues.  

          ​If you are unable to send the logs with the automated system for any reason you can also send log files manually:

           
          • Close HM3 and the Holdem Manager Server icon in the system tray.  
           
          • If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3',  'HM3 HUD' and 'HoldemManager.Server' if you see them.  
           
          • Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
             
          • If the attachment is larger than 10MB please upload them to a file hosting site like Google Drive or DropBox, then right-click - 'copy DropBox link' and paste the download link directly into the support ticket email.  If you have any problems with DropBox please try using google drive instead.



          *Tickets will automatically close 7 days after we respond, and we will email you a reminder after 5 days with no reply, but they can always be re-opened again if the problem is not resolved or returns.  You can view all your tickets in the lower right hand corner of the support page in the Account Options tile after logging in.  
           

          Welcome To Holdem Manager 3!

          You'll find everything you need to get started using Holdem Manager 3 here.
           

          FAQ Links


          Installing Holdem Manager 3 (If you need help installing Holdem Manager 3)

          Setup Poker Sites & Holdem Manager 3 (Use this to sync your poker site to Holdem Manager 3 so hands automatically import.)

          Importing a PokerTracker 4 Database


           

          Video Quick Start Guides


          We have video quick start guides for every part of Holdem Manager 3 too.

          Fresh Install To HUD Working
          HUD Troubleshooting
          File Menu
          Tools Menu
          HUD (Heads-Up Display)
          Reports
          Report & HUD Filtering
          Situational Views
          Live Play Report
          Replayer


          Have a specific question?  More than likely you will find the question and answer on our Video Guide FAQ page.  Video Guide FAQ (Click Here)

          You can always post questions in the Holdem Manager 3 Forums and our dedicated support staff will assist you.




          Thanks for your interest in Holdem Manager 3 and we hope to see you at the tables soon!
           
          Sometimes security software incorrectly interprets Holdem Manager files as potential threats. This can cause various issues with the HUD and application. To avoid this we just need to exclude the Holdem Manager 3 installation directory from the list of folders it scans. The instructions below walk you through the simple instructions to achieve this.

          Note 1: The user interface may vary slightly as Avira is updated, but the steps should remain the same.

          Note 2: If you receive an error that one or more of the Holdem Manager 3 files were quarantined, you will need to uninstall HM3, reinstall it again and then follow the instructions below BEFORE you open HM3.

          Go to the system tray in the bottom right of the screen and right click on the Avira icon and choose “Open Avira”



          This will open the Avira suite of tools. Under Antivirus, click on “Open”.



          In the Avira Antivirus Application, click on the settings icon in the bottom left corner.



          From the left side menu in settings, click on “Exceptions”.



          Under exceptions click on the “browse files” icon (1) in the bottom section to exclude files and folders. You now need to navigate to the Holdem Manager 3 installation path which you can find at C:\Program Files (x86)\Holdem Manager 3, select the Holdem Manager 3 folder (2) and then press OK (3).



          Click the “Add” button and the folder should appear in the list of excluded folders as shown in the image below. Then click Apply (3) and you are all set. Holdem Manager 3 should work with Avira without any issues.


           
          Sometimes security software incorrectly interprets Holdem Manager files as potential threats. This can cause various issues with the HUD and application. To avoid this we just need to exclude the Holdem Manager 3 installation directory from the list of folders it scans. The instructions below walk you through the simple instructions to achieve this.

          Note 1: The user interface may vary slightly as Avast is updated, but the steps should remain the same.

          Note 2: If you receive an error that one or more of the Holdem Manager 3 files were quarantined, you will need to uninstall HM3, reinstall it again and then follow the instructions below BEFORE you open HM3.

          Go to the system tray in the bottom right of the screen and click on the Avast icon.



          This will open the Avast application. Under Antivirus, click on “Menu” (1), then "Settings" (2).


          From the left side menu in settings, click on “Exceptions” (1), then click "Add Exception"(2).



          After clicking on the "Add Exception" button (1), click browse and navigate to the Holdem Manager 3 installation path which you can find C:\Program Files (x86)\Holdem Manager 3, select the Holdem Manager 3 folder (2).



          Holdem Manager 3 should work with Avast without any issues.


           
          Sometimes security software incorrectly interprets Holdem Manager files as potential threats. This can cause various issues with the HUD and application. To avoid this we just need to exclude the Holdem Manager 3 installation directory from the list of folders it scans. The instructions below walk you through the simple instructions to achieve this.

          Note 1: The user interface may vary slightly as Norton is updated, but the steps should remain the same.

          Note 2: If you receive an error that one or more of the Holdem Manager 3 files were quarantined, you will need to uninstall HM3, reinstall it again and then follow the instructions below BEFORE you open HM3.

          Go to the system tray in the bottom right of the screen and click on the Norton icon.



          This will open the Norton application. Then click on "Settings" (2).



          Then click on Antivirus



          Click on Scans and Risks (1), then under "Exclusions/ Low Risks" (2) and finally "Configure" (3).



          Click "Add Folders".



          Navigate to the Holdem Manager 3 installation path which you can find C:\Program Files (x86)\Holdem Manager 3, select the Holdem Manager 3 folder.



          Holdem Manager 3 should work with Avast without any issues.
          Hand histories imported into HM3 and all related information is stored locally and contained in a single file database. By default, databases are stored in a Holdem Manager 3 folder in your Documents: C:\Users\_USER_\Documents\Holdem Manager 3\Databases.  If you can't see it, turn off the windows option that is hiding that directory.
           
          • File > New database to create a new database*.
           
          • File > Open database to open a different database.
           
          • File > Recent databases to choose from recently opened databases.


          Databases can only be moved or copied while HM3 is closed. Sharing HM3 databases between multiple computers or synchronizing them to the cloud storage while in use is not possible and will corrupt the database.

          *Please do not create your HM3 Database in a sub-folder of any cloud file hosting service (Dropbox, OneDrive,.Google Drive, etc) as it can cause database corruptions because it will constantly be syncing the database to the cloud while you are playing/importing. 
          Holdem Manager 3 has full support for PokerStars Cashout hand histories.  All frequency stats that consider hand strength (i.e. Won At Showdown % ) are not impacted by cashouts.  

          If you do not yet have HM3 installed please sign up for the HM3 Beta here.

          If you have HM3 installed but have not yet updated to version 3.1.2.64036 you can download it here.

          Database upgrade and Importing Cashout hand histories

          • Holdem Manager 3 PokerStars Cashout support requires a database upgrade that will automatically be initiated when opening a database. After the update completes, cashout hand histories can be imported and results tracked in the reports.
          • If you would like to import cashout hands played before you upgraded your database, you can import them from your HM3 or HM2 Archive folders for August and September. (Default September location: C:\HM3Archive\PokerStars\2019\09 for hands from September 2019)
          • Full release notes:
            http://support.holdemmanager.com/support/faqView/Holdem-Manager-3/149/Release-Notes

          Reports

          There are now variations of net won stats (based on your preference for including or excluding cashouts) that can be added to reports via the Stat Selector

          Includes Cashouts:

          • Net Won - Player's net winnings including the cashouts
          • Net Won bb - Player's win rate per bb including the cashouts.
          • bb/100 - Player's win rate in bb per 100 hands including cashouts.

          Excludes Cashouts:

          • Net Won Hand - Player's winnings at the table based solely on hand strength.
          • Net Won Hand bb - Player's bb per hand results based solely on hand strength.
          • Hand bb/100 - Player's win rate in bb per 100 hands based solely on hand strength.

          New Cashout Specific Stats:

          • Cashout % - Percentage of time that player cashes out when all-in
          • Cashout Diff - Difference between winnings including the cashouts and winnings if hands were played out; Positive value means that cashout winnings were higher than winnings if hands were played out normally.

          Hand View Columns

          There are new columns available that can be added (Settings > Hand View Column - View FAQ) to hand view below the reports:
          • Net Won - Player's winnings in the hand including the cashouts
          • Net Won Hand - Player's winnings in the hand if it was normally played out, ignoring the cashouts
          • Net Won (bb) - Player's winnings in the hand including the cashouts (in big blinds)
          • Net Won Hand (bb) - Player's winnings at the table if hand was normally played out, ignoring the cashouts (in big blinds)
          • Cashout - Cashed out amount
          • Cashout Diff - Difference between winnings including the cashouts and winnings if hand was played out; Positive value means that cashout winnings were higher than winnings if hand was played out normally.

          Handviewer

          The hand viewer now displays winnings after cashouts.  However, the hand viewer tooltip on players winnings in the Showdown section will display the breakdown of the impact of cashouts on the winnings.

          Replayer

          The Replayer is not changed when viewing the actions in the hand.   An additional Replayer step has been added at the end of the hand which details cashout related information in text form.

          Filters

          Two cashout specific filters are available using the filter bar:
          • To see hands where cashout occured (by any player in the hand), use this filter: "isCashout=true"
          • To see hands where you have cashed out yourself, filter for hands with cashout amounts above 0: "CashoutAmount>0"

          Opponents List

          New stats have been added to view cashout related winnings:
          • Net Won - Player's winnings at the tables including the cashouts
          • Net bb Won - Player's winnings at the tables including the cashouts (in big blinds)
          • Net Won Hand - Player's winnings at the table if hand was normally played out, ignoring the cashouts
          • Net bb Won Hand - Player's winnings at the table if hand was normally played out, ignoring the cashouts (in big blinds)
          Open the PT4 Configure > Sites & Import Options menu.





          Click on the Preferences Tab to find the path that PT4 uses for archiving original hand history files.  
          Note the folder where Process Files are moved to.  Highlight the folder path below and press CTRL+C to copy the folder path to your clipboard.



          Open Holdem Manager 3 and click File > Import Folder.






          Navigate to the folder path that we just checked inside of PokerTracker 4.  If you copied this folder path from the previous steps, just paste this path (CTRL+V) into the "Select Files to Import" window at the top and press enter to load that folder, then press "Select Folder" to import the files.  

          Your folder path will look something like this:  C:\Users\YOUR_PC_USER_NAME\AppData\Local\PokerTracker 4\Processed





          If you can no longer open PT4 for any reason you will need to use Windows Explorer to manually browse for the folder - C:\Users\YOUR_PC_USER_NAME\AppData\Local\PokerTracker 4

          If you can't find this folder, turn off the windows option that is hiding that directory.  Click Here for help on how to unhide files and folders on your computer.
          There are a few solutions depending on why the hands are missing:
          Always use the latest version of Holdem Manager 3 when troubleshooting.
           
          1. Active Report Filters Being Used?
          2. New Site Hand History Format?
          3. Re-Import Hand History Files
          4. Create A New Database And Re-Import Hand History Files
          5. I'm Using Multiple Currencies

          If you've exhausted all of the solutions in this FAQ, you can email us your hand history files and we can look into your issue. 


           

          1. Active Report Filters Being Used

          First, make sure all your report filters are cleared.  (Screen Below)
          • If there is text in the orange highlighted area below the #1, you have a filter active that could be causing the hands to not show up.
          • Click the X below #2 to remove all filters for a report.



           

          2. New Site Hand History Format?

          Sites change their hand history formats from time to time. Holdem Manager will try and fail to import these hands when the new hand history format is not recognized yet by HM3. 

          To fix these types of errors, reimport the hands again from a new folder (Step 3 Below) once Holdem Manager 3 has the updated file format information in the latest release of HM3.

           

          3. Re-Import Hand History Files

          • Go to C:\HM3Archive to find hands for the days Holdem Manager 3 missed. The archive should be organized by PokerSite\Year\Month\DayOfMonth (example: C:\HM3Archive\2019\10\05). See the illustration below.


           
          • Copy the missing hands to a folder on your Desktop (It is important to move the hand history files to a new location because Holdem Manager 3 will skip files it tried importing previously.)
             
          • Locate any hand history files that are in your poker site hand history folder.  (Example: C:\Users\YOUR_PC_NAME\AppData\Local\PokerStars\HandHistory\
             
          • Inside of Holdem Manager 3, import the files. (File > Import Files   or    File > Import Folder)
             
          Refresh the Reports with no active filters to see if the missing hands show up.


           

          4. Create A New Database And Re-Import Hand History Files

          If the problem persists, create a new database and import the hands we got from Step 3 above into Holdem Manager 3.  Take note of any import errors with a screenshot.



           

          5. I'm Using Multiple Currencies

          Multi-Currency Support:
          Some sites offer several different currency options when playing at tables such as GBP £, USD $ And EUR €. Holdem Manager 3 has a feature that allows you to convert the amount into your local currency.

          Update Currency Exchange Rate:
          HM3 > Tools > Settings > Exchange Rates has a tool where you can automatically update the Exchange Rates used by HM3.

          Add Currency Stats To Reports:
          See Step 4 (The Book Icon) in this link to add currency stats to your Reports in HM3.



           

          Email Us Your Hand History Files

          If a solution is not found above in this FAQ you can email the original hands to support. If there were import errors please zip up the hands and email them to us via the 'Contact Support' link here with an explanation of the issue.

          Please Note: Holdem Manager support needs the Original Hands and not the exported hands. Find these in either the poker site hand history folder or in the archive. See above for details on finding hands in the HM3 Archive.  (C:\HM3Archive\)