General Firewall Troubleshooting


Most firewalls installed on your personal computer provide you with the ability to grant certain programs varying levels of Internet access called exceptions since they deviate from your “general” firewall rules. Typically you can do this by configuring your firewall and locating a section called “Program Control”, “Process Control”, “Application Control” or something similar dependent on your operating system.

If you are having issues verifying registration or problems with the Holdem Manager 3 HUD it is imperative that you allow FULL Internet access for the following processes:

 
  • C:\Program Files (x86)\Holdem Manager 3\HoldemManager3.exe
  • C:\Program Files (x86)\Holdem Manager 3\HoldemManager.Server.exe

     
As a precaution, we advise once you add exceptions to your firewall to allow the programs listed above FULL Internet Access then you should restart your computer for the changes to take place.

Once your computer has restarted, you should no longer have any type of firewall issues which prevent Holdem Manager 3 from operating properly.

If you continue to experience problems, please contact Holdem Manager 3 Support.

 

Windows Firewall Configuration 

1) To open the Windows Firewall menu, you need to first left mouse button click the Windows Start Icon in the lower left corner and type 'Control Panel' or right mouse button click the Windows Start Icon then left mouse click 'Control Panel' option.

2) From the All Control Panel Items menu left mouse click the Windows Firewall option.

3) On the Windows Firewall menu left mouse click the Allow an app or feature through Windows Firewall option in the upper left corner.

If the Allow another app... button is grayed out, you need to left mouse click the Change settings button first to allow the change.

4) Left mouse click the Allow another app... button and the Add an app dialog will open.

5) Left mouse click the Browse... button and Add the following files:
  • C:\Program Files (x86)\Holdem Manager 3\HoldemManager3.exe
  • C:\Program Files (x86)\Holdem Manager 3\HoldemManager.Server.exe

     
6) Once both files are added, click the OK button to close the Allowed Apps menu.



 

Windows Defender Configuration

1) To open the Windows Firewall menu you need to first left mouse click the Windows Start Icon in the lower left corner and type Defender.

2) Left mouse click the Settings (gear icon) link in the upper right corner of Windows Defender to open the Windows Defender Settings menu.

3) Scroll down to the Exclusions section and click the Add an exclusion link.

4) At the top of the Add an exclusion settings window under Files and folders left mouse click the Exclude a file option.  

5) In the Open menu browse to C:\Program Files (x86)\Holdem Manager 3\ and left mouse click HoldemManager3.exe then click the Exclude this file button.

6) Repeat steps 4 and 5 for HoldemManager.Server.exe.

7) Close (X) the Add an exclusion settings and main Windows Defender windows.

3.1.4.65248 (Beta Release - November 13, 2019)

  • Find out about discounts for HM2 users here. Discount expires soon!

Coming Soon

  • Dark theme for hand viewer
  • Filter and report for tagged tournaments
  • Import speed improvements in bigger databases

Known Issues

  • HUD doesn't show all hands for sessions played between UTC+0 and local timezone midnight
  • Session duration appears incorrectly as 1 minute when alias is selected

Filters

  • Flop highcard filter will now display all flops with highest card of that rank even if its a paired board

General    

  • Attempted to resolve reported issue where HM3 couldn't start up properly after logging in sometimes

Graphical HUD

  • Option from table HUD right click menu to hide Ring HUD now works correctly
  • Hidden stat and ring lines will now be remembered between hands

HUD

  • Recent Winner Pot stat will now correctly display pot size instead of net won

Poker Sites    

  • PartyPoker - Added import support for downloadable handhistories

Reports

  • Better status messages when loading reports
  • Resolved an issue where recent reports links sometimes didn't work


3.1.4.1 (Official Release - November 8, 2019)

  • Find out about discounts for HM2 users here.

Coming Soon

  • Dark theme for hand viewer
  • Filter and report for tagged tournaments

Known Issues

  • Import speed is slower in bigger databases
  • Users who customized reports using prerelease HM3 version can run into an issue where HM3 will not display customized reports correctly. Open report's Stats picker and confirm stats choice for report to update.

Filters

  • Quick Filters improvement - Added a tooltip and hotkeys for quick filters, now you can Ctrl or Alt + Left-click a filter to combine it using and/or or completely replace an existing filter
  • Resolved an issue where Today/Yesterday and similar filters didn't work correctly when playing between midnight and time set for Start of the day

General

  • Clean up Temp folder after importing hands to reduce disk space usage

Handviewer

  • Cards will now resize together with text when adjusting size in handviewer
  • Handviewer now uses same 4 color deck of cards as reports. More options coming soon.

Poker Sites

  • Run It Once Poker - Added support for downloaded handhistories

Reports

  • All-in graph was incorrectly converting currencies for handhistories played in EUR
  • Resolved an issue where ICM adjusted winnings were sometimes incorrect until restart
  • Warning when selecting 10k or 100k hands in hands grid can now be disabled
  • Resolved an issue where changed preferred currency was not correctly reflected in reports for all stats until restart


3.1.4.0 (Official Release - November 6, 2019)

  • Find out about discounts for HM2 users here.

Coming Soon

  • Run It Once import support
  • Hand viewer improvements based on users feedback
  • Dark theme for hand viewer
  • Filter and report for tagged tournaments

Filters

  • Resolved an issue when applying Out Of Position filter through filter editor
  • Resolved an issue with applying 3Bet position filter through filter editor
  • Resolved an issue where Date would appear incorrectly in filter editor when using "Clear filters does not clear date filter" option

General    

  • Add ability to tag tournaments with custom tags
  • Allow users to receive beta updates (on by default)
  • Increase the size of HM Advisory to allow for more text to be displayed and automatically rotate between multiple advisories
  • Increased scroll bar size when viewing hands grid with a 1000+ hands
  • Resolved an issue where HM3 startup wizard would suddenly shut down if you pressed Finish before confirming cloud folder warning
  • Updated translations

Live Play    

  • Resolved an issue where sometimes lifetime hands showed when refreshing the view

Poker Sites    

  • Svenska Spel - Resolved import errors for hands with posted blinds
  • Lottomatica - Resolved import errors with new hand_history.db file
  • Microgaming - Resolved import errors for reported hands
  • PartyPoker.FR - Hands with filenames that started with dot were not autoimporting correctly
  • PokerStars - Improved handling of sites that have session timers in window titles
  • PokerStars - Resolved an issue with All-In Adj and Net won values for cashout hands (Reimport required)
  • PokerStars - Resolved an issue with buy in detection for reported Total KO tournament

Replayer

  • Add hover state and gray out replayer when opening replayer options
  • Display short player names for anonymous players

Reports    

  • Added two new tournament reports: Results by Day of the week and Hour of the day
  • Resolved an issue with filter not applying correctly in tournament reports
  • Automatically update favorite reports list if report gets updated

Situational views    

  • Added tooltips and a legend for pie charts to improve readability

Stats    

  • Added new stat Rake bb/100
  • Added new stats Net won at SD and Net won w/o SD
  • Corrected names for Turn Bet vs Missed delayed Cbet stats
  • Resolved an issue with Hands since last VPIP/PFR stats not working correctly
  • Search improvements in reports Stats Picker, added search results categories (by name, description, keywords...)


3.1.3.0 (Official Release - October 15, 2019)
Official release is now available!

  • View our store for more information.
  • Find out about discounts for HM2 users here.
 

3.1.2.64175 (Pre-Release Beta - October 07, 2019)

Reports

  •    Resolved an issue with shared reports in cash and tournament modes (e.g. Overall, Position) (Note: Affected reports have to be re-added to the favorites menu)
 

3.1.2.64125 (Pre-Release Beta - October 03, 2019)

General

  • Added FAQ and Forums links to the Help menu
  • Express Install option in startup wizard will now rename existing database first when creating a new database
  • Resolved an error when logging into HM account with Graphical HUD active
 

3.1.2.64076 (Pre-Release Beta - October 01, 2019)

Filters

  • Resolved an error when opening filter editor with Last x Hands/Days/Weeks/Months filter applied

General    

  • Resolved reported issues with Postgres configuration for HM2 database import

Reports    

  • Resolved an issue with saved graphs from previous versions not working anymore 
 

3.1.2.64036 (Pre-Release Beta - September 27, 2019)

Database upgrade and Importing Cashout hand histories

  • Holdem Manager 3 Poker stars Cashout support requires a database upgrade that will be automatically done when opening a database. After that is done, cashout hand histories can be imported and results tracked in the reports.
  • If you would like to import the missing cashout hand histories, you can import them from your HM3 or HM2 Archive folders. (Default location: C:\HM3Archive\PokerStars\2019\09 for hands from September 2019)
  • PokerStars Cashout support FAQ:
    https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/261/Pokerstars-Cashout-support

Poker Sites

  • PokerStars - Initial support for cashout hand histories
  • PokerStars - Added hand viewer support for cashout hand histories
  • PokerStars - Added import support for cashout hand histories
  • PokerStars - Added replayer support for cashout hand histories
  • PokerStars - Improvements to preferred seat auto detection

Filters    

  • Added new isCashout filter to filter bar to find cashout hand histories
  • Resolved an issue when applying filter to CBet success report
  • Resolved an issue with clearing Common date and Preflop pot size filters in filter editor
  • Resolved reported errors with Omaha hole cards filters

General

  • Automatically stop and restart auto import in case of a HUD or third party app error
  • Double clicking an HM3 database should now open it in H3
  • Updated translations for all languages
  • Warn user if overwriting an existing database in startup wizard

Handviewer

  • Improve loading times for hand viewer

Live Play

  • Updated Net won in live play view to include cashout winnings

Opponents

  • Added new Net Won Hand stats to Opponents list that exclude cashout amounts

Reports

  • Added new hand columns related to cashout hand histories
  • Resolved an issue with repositioning hand view columns in reports
  • Updated net won in graphs to include cashout winnings

Stats

  • Added new Cashout % stat that shows frequency of cashouts when going all in
  • Added new Net Won Hand stats that exclude cashouts and show results if hands were played out
  • Updated Net won stats to include cashout winnings
 

3.1.1.63565 (Pre-Release Beta - September 06, 2019)

General

  • Attempted to resolve reported issue when upgrading databases from older versions
  • Improvements to hand history purge
  • More logging for issue reported when using .NET Framework 4.8
  • Resolved an issue when purging Stars cash-out hand histories

Graphical HUD

  • Unlocking of panels now works when using table HUD icon

HM2 Database Import

  • Resolved an error when importing alias from HM2 that included unsupported poker sites
  • Resolved an issue when importing HM2 DB with hand notes to an existing database that included hand notes already

Replayer

  • Added an option to Skip end of hand when using Next button for faster switching between hands
  • Antes will now correctly display for all sites
  • Hand converter will now show all formats
  • Restrict hands sent to replayer at once to 2000

Situational Views

  • Filters will now immediately apply when using Apply filter auto-complete option in filter bar
  • Updated situational view list, updated icon for River play view

Stats

  • Improved Flop/Turn/River stat formulas accuracy for stats where player acts after facing a bet
 

3.1.1.63315 (Pre-Release Beta - September 02, 2019)

General

  • Database changes that are not compatible with previous HM3 versions
  • Resolved an issue where antes were not correctly showing in stakes for some sites
  • Resolved an issue where HM3 couldn't start if Documents were in OneDrive folder
  • Resolved an issue with Video guides not loading up correctly
  • Show progress when deleting hands using right click Delete in hands grid

Graphical HUD

  • Resolved an issue with table HUD icon jumping when while waiting for hands to import

Opponents

  • Improved performance when loading more than 100 hands in single opponent analysis

Poker Sites

  • WPN - Improvements for HUD tournament table detection
  • WPN - Resoled an issue where some tournaments would get repeatedly detected

Replayer

  • Improved performance when viewing up to 2000 hands
  • Resolved an issue where options button sometimes stopped responding

Reports

  • Dont display rebuy description for re-entry tournaments

Situational views

  • Resolved issues related to heads up hands when viewing relative position related views

Stats

  • Improved relative detection position for heads up hands
  • Resolved an issue with Flop bet in limped pot stat
 

3.1.0.62939 (Pre-Release Beta - August 22, 2019)

Filters

  • Resolved an error when opening filter editor with an invalid filter
  • Resolved an issue when applying multiple gametype filters
  • Some tournament filters were previously not remembered when opening filter editor

General

  • Resolved a startup issue if Documents were in OneDrive folder

Handviewer

  • Resolved an issue with hand viewer showing blank window for some windows culture, settings

HM2 DB Import

  • Allow user to configure postgres settings for HM2 DB and Tournament results import

HUD

  • Resolved an issue with switching between Standard and Graphical HUD
  • Resolved reported issue with table stats

Import

  • Improved tournament detection performance

Poker Sites

  • Ignition - Add graphical HUD Support
  • PokerStars - Prevent incorrect import of Cashout hand histories with incorrect winnings
  • Run It Once - Prevent incorrect import as PokerStars
  • Winamax - Prevent import of unsupported Omaha5 hands that caused issues

Reports

  • Resolved an issue with switching game modes on Opponent list view

Situational Views

  • Views that include "+" in names will now load correctly
  • Views will now work correctly when changing game modes
 

3.1.0.62553 (Pre-Release Beta - August 09, 2019)

General

  • Improved startup speed after installing an update
  • Improvements to hand history import performance
  • Improvements to stats calculations performance
  • Resolved an error when creating a database with same name as current
  • Resolved issue when using View menu to navigate HM3
  • Resolved reported issue related to upgrading databases from older builds
  • Resolved reported issue with downloading automatic updates

HUD

  • Improvements to PokerStars preferred seat auto detection
  • Recent winners list will now display hands in correct order
  • Resolved reported issue with graphical HUD suddenly stopped working
  • Resolved reported issue with table stats

Import

  • Resolved reported internal error related to importing

Reports

  • Removed extra filter text from opponents and situational views
  • All-In situational view should now be working again
  • Resolved an error when changing game modes after opening situational views
  • Resolved an issue when filtering for players with " in their names
  • Resolved reported issue when switching graphical and textual cards display
  • Resolved reported issue with moving report columns during refresh
  • Resolved reported issues with results graph
 

3.1.0.62226 (Pre-Release Beta - July 25, 2019)

Filters

  • Flop/Turn/River was bet into/was Check Raised filters will now be remembered when reopening Filter editor
  • Resolved an issue when combining HandDateTime and other filters in certain order
  • Show a warning when using invalid operator in filter bar

General

  • Better handling of duplicate hand histories, allow purge and replayer to work with them
  • Prevent database loading from CloudStation folder to avoid corrupt databases
  • Prevent reported issue when HM3 starts while server was shutting down
  • Resolved an issue related to high tournament pot size values

HUD

  • Current stake only filter should now work for play money games too

Import

  • Attempted to resolve an issue when deleting temporary import files

Poker Sites

  • Ignition - Added initial support for Ignition HandGrabber HM3 App (Beta)
 

3.1.0.62150 (Pre-Release Beta - July 23, 2019)

Filters

  • Removed obsolete playername filters from filter bar

General

  • Resolved reported issue with purging hand histories
  • Resolved reported issues related to HM3 running when computer returns from sleep

HUD

  • Resolved reported error when editing notes when using graphical HUD
  • Resolved reported issue where Graphical HUD suddenly stopped working

Import

  • Prevent internal errors when trying to import non-handhistory files

Poker Sites

  • PokerStars - Resolved reported issues related to preferred seat automatic detection

Reports

  • Hands grid links in situational views should be working now
 

3.1.0.62056 (Pre-Release Beta - July 18, 2019)

General

  • Prevent loading databases from OneDrive cloud based folder
  • Resolved an issue where purge operation didnt cancel when closing the dialog
  • Resolved reported issue when computer resumes from sleep
  • Resolved reported issues related to importing hands through startup wizard

Graphical HUD

  • Resolved an issue with HUD not working for players with ' in their names
  • Resolved reported issue with HUD not working correctly for some users

HM2 DB Import

  • Resolved an issue with importing HM2 Tournament results

HUD

  • Improvments to reliability of PokerStars preferred seat auto detection

Poker Sites

  • 888Poker - Added support for 888.pt
  • MPN - Added support for .dat handhistories send by support
  • MPN - Remove date restriction when importing handhistories
  • MPN - Skip incomplete hands with a warning
  • PartyPoker - Added support for regional sites that are still storing hand histories locally

Reports

  • Prevent an error when switching game modes while graphs are visible
  • Resolved an error when viewing reports for some culture settings
  • Resolved an issue with Opponents section for Turkish culture settings
  • Resolved issues related to opening hands grid from situational views
  • Resolved reported issue with stats picker in reports
  • Resolved reported issues with saving hole cards filters


3.1.0.61742 (Pre-Release Beta - July 03, 2019)

Filters

  • Converted all remaining filters into a readable format
  • Flop high card filter will now correctly work with paired boards
  • Resolved an issue with date filter not working correctly after midnight
  • Resolved an issue with VS Player filter

General

  • Added better handling of failed database upgrades
  • Added iCloud to list of cloud drives and add a warning when detected
  • Attempted to resolve reported issues related to the navigation
  • Improvements to handling of corrupt databases
  • Prevent internal error when computer goes to sleep and resumes
  • Resolved reported internal error related to saving settings
  • Stats engine improvements for reported issues

Graphical HUD

  • Added graphical HUD support for Aurora theme
  • Resolved an issue when editing player notes outside the HUD while playing
  • Resolved issues when switching between graphical and standard HUD

HUD

  • Resolved an error when setting default HUD profile through startup wizard
  • Resolved an issue with HUD not starting correctly sometimes in HUD only mode

Import    

  • Resolve reported issue related to importing hand history files

Opponents views    

  • Resolved an issue related to players with single quotes in names

Poker Sites

  • PartyPoker - Removed from Site Settings and disabled folder detection
  • PokerStars - Resolved reported errors related to reading of  preferred seat settings

Replayer    

  • Resolved an issue where options stop working after replaying hands and switching streets

Reports    

  • Resolve reported issue with Tournament results graph
  • Resolved reported issue with Opponents Comparison view

Tournaments    

  • Added HM2 tournament results import feature (in Tools menu)
 

3.1.0.61343 (Pre-Release Beta - June 18, 2019)

Filters

  • Resolved an error when combining stakes with other filters
  • Resolved an error when filtering for tournaments with decimals in buyin
  • Resolved an error when trying to apply saved HandDateTime filter when one is already applied
  • Resolved an issue when opening Filter editor using Chinese language

General

  • Better logging for occasional internal errors reported by users
  • Improved warning when opening a database from cloud synced folder
  • Option to not start HM3 after installation did not work correrctly
  • Resolved an issue where sometimes Replayer didnt load up correctly
  • Resolved an issue with Site Time Adjustment settinge
  • Resolved reported issue with HM3 after computer resumes from suspended state
  • Resolved UI issues on Turkey region settings in Windows
  • Updated translations for all languages (we welcome any feedback on translations)

Import

  • Prevent an error when Postgres is not installed and user opens HM2 DB Import

Poker Sites

  • PokerStars - Better handling of errors when unable to read preferred seat from PS config file
  • WPN - Handling of players with brackets in their names
  • WPN - Hole cards not showinog for heroes with spaces in their names
  • WPN - Updated default HU positions

Reports    

  • Added logging for issue reported in live play hands grid
  • Resolved reported issue with loading a report

Stats

  • Resolved reported issue with Threebet stat when sometimes it didnt work

Tournaments

  • Resolved reported error when playing tournaments
     


 

3.1.0.60981 (Pre-Release Beta - June 08, 2019)

Filters

  • Prevent an error when making changes to applied HandDateTime filters
  • Prevent an error when reopening filter editor with positional filters applied
  • Resolved an issue with saved filters when filter included a comma

General

  • Add a warning if database is on cloud drive like Dropbox, Google Drive or OneDrive (Using cloud synchronized folder will cause database to become corrupt if synced while in use)
  • Attempted to resolve an issue where HM3 cannot be started for some users
  • Better handling of startup in case of starting second instance of HM3
  • Improvements and fixes related to a number of reported internal errors and crash reports

Import

  • Resolved an issue with canceling manual imports

Poker Sites

  • WPN - Resolve an issue related to handhistory folder detection 
  • WPN - Resolved an issue with hole cards not showing for heros with spaces in their name

Reports

  • Resolved an error some users experienced with Tournament Results Graph
  • Resolved errors when viewing table sessions for tables with # in their name (WPN)

Stats    

  • River Call Efficiency changes, renamed stats from Situational views that are not meant for reports
     
 

3.1.0.60882 (Pre-Release Beta - June 03, 2019)

Filters

  • Resolved reported issues related to saved filters

General

  • Added logging for database related issues
  • Prevent an error when hand history folder gets deleted by user

Poker Sites

  • PartyPoker - table detection for Party.It S&G Hero tables
  • PartyPoker - Updated Party.dk, Bwin.dk, Bwin.gr and Bwin.be to new version for fastforward support
  • 888Poker - Resolved an issue when replaying hand histories from 8-max tables
  • WPN - Added support for new client (May 2019 Update)



 


3.1.0.60824 (Pre-Release Beta - June 01, 2019)

Filters

  • Added an option to select All/None when filtering for stakes and other properties

General

  • Resolved an issue where HM3 could not start for some users
  • Resolved an issue where database cannot be opened in some cases
  • Resolved an issue with corrupt HUDSettings file
  • Resolved an issue with preferred seat detection
  • Show a message on shutdown to send error report if any internal errors were found

Import

  • Improvements to handling of existing hand histories when starting auto import
  • Resolved an issue with pausing import
  • Resolved reported issue related to auto import folders

Replayer

  • Prevent double clicking replayer options to cause bugged state

Tournaments

  • Added tournament count for remaining tournament detection
  • Changes to tournament detection while auto-importing to prevent timeouts




 


3.1.0.49920  (Pre-Release Beta - May 21, 2019)

Filters

  • Resolved an issue with rebuy filter showing re-entry tournaments
  • Prevent applying a filter when invalid

General

  • Added better warning when trying to log in with incorrectly set computer clock
  • Better messages when missing dependencies
  • Added support for higher stakes play money hand histories
  • Improvements to better handle computer going to sleep state with HM3 running
  • Prevent a crash when trying to Export hand histories if the My Documents folder isn't available
  • Removed TableScanner
  • Resolved hidden crash on shutdown
  • Resolved reported crash on import

HUD

  • Use 20000 hands limit for stats when not set

Live Play

  • Added support for Finish culture settings

Poker Sites

  • Boss - Added Slot&Go tournament support
  • Partypoker - Fastforward support for Bwin premium on new client
  • PartyPoker - Fastforward support for Danske Spil on new client
  • PartyPoker - Resolved an issue with some MTT hand histories importing as cash
  • PartyPoker - Tournament finish place detection improvement

Replayer

  • Resolved an issue with theme selector 
  • Resolved reported issue with opening replayer

Reports    

  • Prevent editing tournaments if tournament number is not in the report
  • Resolved an issue with saved reports not being accessible

Tournaments

  • Improved detection for re-entry tournaments
  • Improvements to tournament detection




 


3.1.0.49593  (Pre-Release Beta - April 30, 2019)

Filters    

  • Resolved an issue with facing flop bet filters not applying correctly
  • Resolved an issue with gametype filter on Tournament results graph

General

  • Changes to login window
  • Improved startup procedure to work more reliably on slower machines
  • Resolved an issue when upgrading databases from older HM3 versions
  • Resolved reported crash with values in incorrect format
  • Update translations for all languages
  • Updated version of CefSharp dependency

Graphical HUD

  • Updated default positions for PokerStars tables

HUD    

  • Added error reporting when HUD stats update too slow
  • Improved reliability of PokerStars preferred seat auto-detection
  • Resolved an issue with opening player notes on slower machines

Import    

  • Improved manual import to handle folders that include files with same names

Opponents    

  • Improve Line analysis usability on 1366x768 resolution
 

Replayer    

  • Added theme selector back to replayer options
  • Resolved an issue with incorrect pot size displayed when jumping view to different street
  • Resolved an issue with overlapping graphics
  • Translated to all supported languages

Tournaments    

  • Improved handling of issues related to bounty amounts
  • Resolved an issue where progressive bounties were incorrect for opponents with | in their name (Requires reimport)
  • Resolved an issue where tournament detection would repeatedly detect same tournament




 


3.1.0.49483  (Pre-Release Beta - April 22, 2019)

Filters

  • Prevent filters from incorrectly applying to other open reports
  • Resolved an issue with Facing Flop bet filters in cents not working correctly
  • Resolved an issue with One card flush draw filters
  • Resolved issues with facing raise size filters

General

  • Improved handling for playmoney bounty tournaments (requires reimport)
  • Prevent repeated error reports for site settings errors
  • Updated translations for all languages

HUD

  • Improved resizing of popups based on Windows DPI setting

Poker Sites

  • 888poker - Added import support for new tournament summaries
  • PartyPoker - Improved HUD support for named tournaments
  • PokerStars - Added all known country specific  sites support for preferred seat detection
  • PokerStars - Improved buy-in detection for Total KO tournanments
  • PokerStars - Improvements to preferred seat autodetection
  • Winamax - Resolved an issue where HUD stopped working when tournament blinds changed

Reports    

  • Prevent a crash when deleting tournaments without turnament number in the report
  • Resolved an issue where session incorrectly split at midnight
   



 


HM 3.1.0.49224 (Pre-Release Beta - March 29, 2019)

Note: Per PokerStars specific instructions we have made changes to tournament filters while playing on PokerStars tables.

Filters

  • Improved filter accuracy for backdoor flush draws
 

General

  • Exiting server while client is running will also exit the client now
  • Prevent an error when database is upgrading from an older version
  • Resolved a number of reported error reports and added logging for remaining ones

Graphical HUD

  • Display note icon when note is saved
  • Updated HUD positions for Party Poker tables

HUD

  • Resolved an issue where HUD options didnt work for some users

Poker Sites

  • PartyPoker - Detection for Ladies Weekly Special tournament
  • PartyPoker - Added support for GET timezone
  • PokerStars - Added manual stack size filtering for tournaments
  • PokerStars - Disabled stack size filters for PokerStars tournament tables to comply with their third party software policy
  • Svenska Spel - Resolved an issue with old handhistories not importing
  • Winamax - Better handling for players with invalid unicode characters in their names

Reports

  • Resolved player positions issues for reported 3-max hand
     



 


HM 3.1.0.49095 (Pre-Release Beta - March 22, 2019)

Filters

  • Improved performance for Last X hands filtering
  • New date range filters for 'Before' and 'After' certain date
  • Resolved issues with reported filter combinations
  • Various improvements to filter bar system

General

  • Added new 'Hero' column to Select player dialog
  • Added new preferred currency option: CNY
  • Improve loading experience with status messages
  • Remember graph options when restarting HM3
  • Resolved an issue with Video guides not loading

Graphical HUD

  • Improvements to better match poker sites layouts
  • Resolved an issue when switching tournament tables

HM2 Import

  • Improvements to HM2 HUD Importing
  • Resolved reported issues with importing HM2 databases

HUD

  • Added note color outline to all panels that belong to a player
  • Added option to open Site settings through HUD at the table
  • Added option to switch HUD profiles based on number of players at the table from the end of previous hand (HUD - HUD Options - Profile Select - 'Players' drop-down menu)
  • Added red color indicator to HUD icon when panels have moved and need to be saved
  • Added translations for HUD
  • Improved performance of stat selector in HUD Editor
  • Improvements to HUD tooltip behavior
  • Improvements to selecting and applying HUD to same table type
  • Resolved an issue with changing fonts in HUD Editor

Poker Sites

  • Added Asian Poker Clubs (PokerMaster) site support
  • Added support for new 888poker client
  • Improved Pokerstars preferred seat detection
  • Prevent stats that include hole cards from being used on PokerStars (To comply with PokerStars rules)
  • Resolved a number of reported issues for: Winamax,888Poker,Ipoker, PartyPoker, Peoples Poker, WPN
  • Resolved issues with ROI and ICM stats for Ipoker tournaments

Reports

  • Added ability to see previous sessions in live play report
  • Added option to automatically refresh live play report
  • Automatically refresh reports when changing report settings
  • Corrected display of fixed limit stakes in reports
  • Improvements to reports when switching game modes and players

Site settings

  • Reorganized Site Settings and added configuration wizard

Stats

  • Added new more accurate tournament duration stat

Tournaments

  • Added tournament detection while playing for SNGs
  • Added ICM calculations for Lottery SNGs
  • Added support for split bounties
  • Resolved issues with progressive and regular bounty tournaments
 



 


HM 3.0.5345 (Pre-Release Beta - May 04, 2018)

Filters

  • Category was not bolded when applying some filters from board texture section
  • Removed not possible combinations from Betting Lines filters
  • Resolved an issue with speed type filters for tournaments

General 

  • Added support for currency Indian Rupee
  • Prevent an error when player with less than 4 characters in their name and no hands was encountered

HUD

  • Resolved an issue with HUD on slower machines

Import

  • Resolved an issue with UTC +9 / UTC -4 time zone zones

Poker Sites

  • PokerStars - Added support for PokerStars India
  • PartyPoker - Updated list of buyins for lottery and bounty hunter games
  • Peoples Poker - Resolved an issue with cards not being detected in some hands
  • WPN - Improved buying detection for Freebuy tournaments
  • WPN - Improved table detection for Jackpot tables
  • WPN - Resolved an issue with importing hands for players with [ and ] symbols in their name

Replayer

  • Resolved a couple of issues with replayer menus
  • Small changes to rake display at the end of the hand
  • Updated currency display for play money hand histories
 



 


HM 3.0.5327 (Pre-Release Beta - April 26, 2018)

Filters

  • Added new date filter to filter by exact date
  • Remove actions that are not possible from advanced betting lines filters
  • Resolved an issue with filters showing incorrectly applied in advanced hand strength filters page
  • Resolved an issue with interface for stack size and pot size filters for some languages
  • Board texture - Allow selecting multiple options for flush draws
  • Board texture - Allow selecting multiple options for straight draws
  • Board texture - Allow selecting multiple options for paired boards
  • Stakes are now automatically selected only for filtered gametype

General

  • Add retry option to installer when it cannot complete because of conflicting processes

HUD

  • Resolved an issue that prevented HUD from loading up properly for some users

Replayer

  • Disabled navigation hotkeys when in replayer menus
 



 


HM 3.0.5286 (Pre-Release Beta - April 17, 2018)

Filters

  • Add autocomplete suggestions for more properties
  • Added tournament prize pool filter
  • Allow filter bar to accept incorrectly capitalized property names
  • Resolved an issue when applying certain game type filters
  • Resolved an issue when applying Omaha one pair filter (ie. AAxx)
  • Removed impossible actions from betting lines filters
  • Resolved an issue where additional filters were selected when reopening Advanced Hand Strength page

General

  • Allow HM3 client to run in 64bit mode on 64bit machines
  • Allow installer to complete when there is a problem with creating shortcuts
  • Increased font size in notes editor
  • Prevent reported error when using hand viewer

HM Apps

  • TableScanner for HM3 beta is now available!

HUD

  • Added 3-max and 4-max table sizes to the automatic HUD profile selection options
  • Reset tooltip size when hovering over stats in stat selector
  • Resolved an issue when using 0 in color ranges

Poker Sites

  • 888Poker - Resolved an issue with stack size in 888 Royal JP hand
  • iPoker - Added support for new iPoker client (Spring 2018)
  • iPoker - Improved reading of hand history files during auto import
  • PartyPoker - Added FastForward support for new client 
  • PartyPoker - Added support for KT (Korean Standard Time) time zone
  • PartyPoker - Added support for progressive bounties
  • PartyPoker - Tournament detection update for lottery SNGs
  • People's Poker - Resolved an issue with time zone detection
  • PokerStars - Don’t include bounty cost in re-entries
  • PokerStars - Resolved an issue with HUD on Zoom tables for player names with spaces

Replayer

  • Added option to hide HUD
  • Added thousands separator to all displayed amounts

Reports 

  • Resolved an issue when sorting by hand ID for some poker sites

Stats

  • Added Prize pool stat for tournaments

Tournaments

  • Added per hand ICM EV Diff values (Only for newly imported hands)
  • Resolved an issue with rounding for progressive bounty amounts
   



 


HM 3.0.4980 (Pre-Release Beta - February 26, 2018)

Poker Sites

  • PartyPoker - Added Fast Forward HUD support after client update
  • PokerStars - Improved precision for progressive bounty amounts

Replayer

  • Prevent unnecessary reloading in reports after making changes in replayer options

Reports

  • Resolved issues with report graphs (query errors) reported in beta 3.0.4971
  • Correctly show tournament information in tournament editor when alias is selected



 


HM 3.0.4971 (Pre-Release Beta - February 22, 2018)

Poker Sites

  • PartyPoker - Added Fast Forward HUD support after client update
  • PokerStars - Improved precision for progressive bounty amounts

Replayer

  • Prevent unnecessary reloading in reports after making changes in replayer options



 


HM 3.0.4954 (Pre-Release Beta - February 20, 2018)

HUD

  • Re-added missing option to always display 2 digits
  • Resolved Stakes filter not working for fast poker games

Import

  • Prevent HM2 DB Import if database is not selected (4954)
  • Added an option to send hand histories with errors through Import History
  • Better handling for import errors found during HM2 Database import
  • Resolved an issue with bonuses and rakebacks not importing from HM2 database in some cases
  • Resolved an issue with Merge hands not importing from HM2 database
  • Resolved an issue with PartyPoker hands not importing from HM2 database
  • Show more import details when importing HM2 Database

Poker Sites

  • iPoker - Added BetclicPoker.fr and Unibet.fr to supported IPoker sites
  • iPoker - Resolved an issue with HUD not working on tournament tables
  • PokerStars - Added support for FR only cash tables
  • PokerStars - Improved detection of finishing place for Shootout tournaments

Reports

  • Resolved an issue with alias not showing rakeback and bonuses for included players



 


HM 3.0.4870 (Pre-Release Beta - February 02, 2018)

Filters

  • Better handling of errors in filter bar to avoid query errors
  • Prevent an error when combining game type and stakes filters for cultures with decimal commas

General

  • Prevent notes editor from opening off screen after table is moved

Import

  • Correctly display hand errors instead of showing PartyPoker error
  • Resolved an issue with importing Ipoker hand histories from HM2 databases
  • Show auto import errors in status bar instead of opening import details every time

Live Play

  • Removed duplicate row of stats below graph
  • Update list of hands when applying hand marks

Reports

  • Prevent an error with date & time filters
  • Replaced Rebuy stat with R/A in Tournaments report
  • Resolved an issue with right click menu for hands not working in all views
  • Updated default list of stats in hands view
  • Updated stat names and descriptions in hands view

Situational Views

  • Resolved an issue with filter editor not applying filters

Tournaments

  • Allow progressive bounty amounts to be edited in tournament editor
  • Include progressive bounty amount in winnings



 


HM 3.0.4811 (Pre-Release Beta - January 24, 2018)

General

  • Update mouse cursor when mousing over clickable items in report selector
  • Resolved a problem with HUD not working on some tables caused by non-English opponent names

Live Play

  • Prevent an error in Live Play view

Opponents

  • Remember filtered stakes when opening filter editor in opponents list

Poker Sites

  • Option to toggle fast fold HUD support per site

Reports

  • Allow Total Buy-in in Game currency to be used in Tournaments by Buy-in report
  • Replaced Re-buy stat with R/A stat in Tournaments report

Stats

  • Added "Add-on" tournament stat




 


HM 3.0.4752 (Pre-Release Beta - January 16, 2018)

Database

  • Export hands per site when alias is selected
  • Improved handling of date formats when restoring databases in different culture than imported
  • Temporarily disabled purging of tournaments to prevent bad data

Filters

  • Resolved an issue with filtering stakes with antes
  • Added filters for Re-entry and Power Up tournaments
  • Added last X hands filter to filter editor
  • Added number of players filter in hand for tournaments
  • Added option to not clear date filter when clearing filters
  • Prevent adding unsupported filters to tournament results graph
  • Remember filtered dates when reopening filter editor
  • Resolved an issue when combining Custom Omaha filter with other filters
  • Show bold category text when tournament filters are applied as well
  • Stakes filter is now available for tournaments

General

  • Added active database information to tray icon tooltip
  • Added check for unsaved changes in HUD editor before exiting HM3
  • Use number of seats instead of players when filtering stakes (Opponents, Export, Purge)
  • Improvements for cash and tournament game type descriptions
  • Prevent moving report selector horizontal splitter outside of HM3 window area
  • Show auto import errors in error tab of Import Details
  • Updated hand conversion to support play money and new sites
  • Updated translations for all available languages

HUD

  • Allow hotkeys to be passed through to third party apps
  • Display HUD for players with 0 hands if minimum hands is set to 0
  • Improve support for HDPI monitor on Windows 10
  • Resolved an issue with importing multiple HM2 HUDs at once
  • Save player notes position for each seat position

Opponents

  • Added quick filter menu for date and game play filters
  • Overall improvements to Opponents list view
  • Resolve an issue with VPIP filtering for some cultures
  • Resolved an issue with vs 3Bet and vs 4Bet stats in opponents list view

Poker Sites

  • 888.es - Improved tournament detection for reported tournaments
  • 888Poker - Resolved an issue with MTT/STT stat
  • Gtech/Svenska - Resolved an issue with opponents showdown cards
  • Ipoker - Support for handhistory changes (client version 17.7.7.7+)
  • Microgaming - Improved support for mini and fun tables, added support for 3-max tables
  • PartyPoker - Added support for handhistories with K and M in blinds
  • PartyPoker - Support for updated Spin hero hand histories
  • PartyPoker Greece - Improved table detection for Greek tournaments
  • Peoples Poker  - Added Import and HUD support
  • PokerStars - Add detection for re-entry tournaments
  • PokerStars - Added initial Power Up tournament support
  • PokerStars - Improvements for knockout tournaments detection
  • PokerStars - Prevent invalid Re-entry detection when summary is not available
  • PokerStars - Resolved an issue with HUD not working on Atalante table
  • PokerStars - Resolved an issue with importing audit HTML files saved with different browsers
  • Svenska - Resolved an import issue with 'krkr' currency
  • Winamax - Added support for Kill The Fish tournaments
  • Winamax - Improved buy-in detection for Espresso tournaments
  • WPN -  Better support for WPN Jackpot/Lottery tournaments
  • WPN -  Support for SNG2.0,Jackpot, Punta Cuna
  • WPN - Resolved an issue with detecting winnings for uncalled returns
  • WPN - Resolved HUD issue after hand history filename changes

Replayer

  • Added high resolution card backs for dark theme
  • Added navigation through hands with mouse scrollwheel
  • Added option to display stats up to time of replayed hand
  • Make sure hands are replayed in selected order
  • Resolved an issue with stakes display for some cultures (RU)

Reports

  • Added ante info to game type description
  • Added decimals for tournament winnings to Tournament results graph
  • Added quick filter for date and game type to Filters button
  • Added save image option to tournament results graph
  • Added winners name, winners cards, winners net won, winners net won in BB hands grid stats
  • Coloring of winnings text green/red not working for some culture settings
  • Correct conversion of non USD winnings in Cash Results Graph
  • Improved performance when filtering for hand markings in hands grid
  • Prevent an error when attempting to save a report with invalid characters in the name
  • Prevent error when marking hands with some cultures (FI)
  • Remember reordered columns in live play hands grid
  • Resolved an issue in live play page for some cultures (FI)
  • Resolved an issue with graphing tournaments chips results in big blinds (All-in adjusted)
  • Show a warning before attempting to load high number of hands
  • Show stats added to hands grid in right click menu (Opponents, Live Play, Situational Views)
  • Switch available currencies in graph based on game mode
  • Update list of key stats in live play view when switching between cash and tournament modes

Situational views

  • Adjust filtering in CBet views to match displayed hands between them
  • Only display hands 3Bet related hands in 3Bet success results view

Stats

  • Added Open limp-fold, Open limp-raise and open limp-call stats
  • Resolved an issue with open shove stats not displaying values in HUD
  • Resolved issues with Facing Check Raise stats
  • Use stack size from end of previous hand for stats

Tournaments

  • Prevent an issue when editing more than 1000 tournaments at once
  • Update winnings stats when adjusting prize in tournament editor




 


HM 3.0.4210 (Pre-Release Beta - October 03, 2017)

General

  • Prevent HM3 from starting to quickly when installation finishes

HUD

  • Ignore reset session stats option when replaying hands

Reports

  • Prevent report loading issue if user removes Hole Cards or Hand Time columns from the hands grid
  • Resolve a problem with tournaments chips EV not graphing correctly




 


HM 3.0.4199 (Pre-Release Beta - September 29, 2017)

General

  • Add error reporting when there is a problem with HUD shutdown
  • Allow HUD to shutdown when exiting HM3
  • Better handling of unexpected HUD restarts
  • Improvements to error reporting
  • Prevent installer from continuing when HUD is still running




 


HM 3.0.4178 (Pre-Release Beta - September 27, 2017)

HUD

  • Improvements to startup process to try to prevent occasional HUD not starting properly

Known Issues

  • Tournament Results Graph filtering issues.  Please avoid using any filters on this report until we can resolve these issues.
  • Import progress bar does not disappear at 100% sometimes (Manually stop import and restart HM3)
  • Results graph does not automatically un-zoom when switching players (You can manually un-zoom using magnifying glass icon in top right)




 


HM 3.0.4169 (Pre-Release Beta - September 26, 2017)

 Filters

  • New currency filter for tournament results
  • Added playmoney to currency filter

HUD

  • Additional logging for HUD not working until restart that some users experienced
     




 


HM 3.0.4159 (Pre-Release Beta - September 25, 2017)

Filters

  • Resolve an issue when using GameCurrency property in filter bar

General    

  • Additional logging for HUD not working until restart that some users experienced

HUD 

  • Allow Control+Click to deselect group items in HUD Editor
  • Anonymous tables automatically display session stats now

Site Settings

  • Ipoker - Automatically center HUD when using preferred seat
  • PokerStars - Improvements to preferred seat detection when combining auto center and preferred seat

Stats

  • Resolved an issue with 'Average stack in bb' stat

 



     


    HM 3.0.4150 (Pre-Release Beta - September 21, 2017)

     General

    • Improvements to error reporting

    Replayer

    • Adjusted default positions for 3-max tables
    • Show session stats for anonymous hands

    Poker Sites

    • PokerStars - Bounty was not counted when player is sitting out
    • PokerStars - Autodetect preferred seat now correctly picks centered seat when using auto center option in PS client
    • WPN - Automatically detect custom hand history folder paths




       


      HM 3.0.4141 (Pre-Release Beta - September 20, 2017)

      Filters

      • Remove invalid game types from tournament editor
      • Resolved a problem when filtering tournaments by speed

      Graphical HUD

      • Adjusted HUD positions to not overlap showdown cards

      HUD

      • Add hotkeys for marking hands (F8 and F9)
      • Added reset session stats option to right click menu for players at the table
      • Don't automatically auto center when preferred seat is set to None
      • Filtering by stakes now works for Fast tables too
      • PartyPoker Greece - Resolved an issue for Greek table names
      • Prevent opening more than 1 note editor per player
      • Resolved an issue with importing HM2 HUDs with special characters
      • Resolved an issue with HUD not updating correctly when hands import out of order (fast fold games)

      Import

      • Add hand notes when importing HM2 DB
      • Resolved an issue with reimporting deleted hands

      Poker Sites

      • Display "None" when preferred seat is not set
      • 888Poker - Better detection for STEPs tournaments
      • Ipoker - Resolved import issue with Feb 2017 hand histories
      • Ipoker - Resolved import isues with hand histories from Ipoker v.17.5.5.18
      • MPN - Automatically archive handhistory database files
      • PartyPoker - Add support for play money games
      • PokerStars - Added support for .htm tournament summaries
      • PokerStars - Improvements for Spin&Go Max games
      • PokerStars - Resolved issues with importing .csv tournament results
      • Winamax - Compensate for *100 Ticket value error in summaries
      • WPN - Added support for downloaded jackpot hands to auto import
      • WPN - Resolved an issue with players hole cards and all-in on ante hands

      Replayer

      • Added Win/Loss chart for replayed hands
      • Added masking of players in replayer
      • Added scrolling to Win/Loss chart when replaying more than 100 hands
      • Clear posted bets when navigating back in hand

      Reports

      • Better handling of site time adjustments
      • Improved compatibility with different Window culture/language combinations
      • Improvements to currency handling for winnings and other currency stats
      • Prevent an issue when refreshing table history in Live play report
      • Resolved an issue when adding new hand marking category after removing all existing ones
      • Resolved an issue with sorting by stack size in hands list

      Stats

      • Added Bounties in game and preferred currency stats
      • Resolved an issue with Average Pot Size calculations
      • Restrict Rake stats to Cash mode only
      • Stack size in bb will now display up to 2 decimals accurately




       


      HM 3.0.4001 (Pre-Release Beta - August 25, 2017)

      HUD

      • Added option to always use 2 digits when displaying stats (HUD Options > General Settings - Advanced) 
      • Resolved an issue with removing hand marks through HUD menu

      Poker Sites

      • 888Poker - Added Steps tournament type detection
      • GTech/Svenska - Added .db file type to supported hand history formats
      • GTech/Svenska - Add import warning for unknown game type
      • GTech/Svenska - Allow import of hands where player shows 1 hole card
      • Ipoker - Resolved import errors for reported hand histories
      • PartyPoker - Added support for bwin.dk
      • PokerStars - Added audit file support for "SpinGo" type tournament detection
      • PokerStars - Resolved Stars Coins conversion issues on winnings graph
      • PokerStars - Updated tournament detection for 10FPP games
      • Winamax - Corrected ticket value detection in summaries

      Tournaments

      • Improved results detection for rebuy and add-on tournaments
      • Improved tournament detection by using filename when possible

      Known Issues

      • Tournament Results Graph filtering issues.  Please avoid using any filters on this report until we can resolve these issues.




       


      HM 3.0.3974 (Pre-Release Beta - August 17, 2017)

      General

      • Resolved a compatibility issue with 32-bit Windows operating systems
         




       


      HM 3.0.3969 (Pre-Release Beta - August 16, 2017)

      Filters

      • Bold category text in Filter Editor when filter is applied
      • Display applied filters when reopening filter editor
      • Added Preflop Pot filter (Basic>Position and Action) to filter Raised/3Bet/4Bet pot hands
      • Added Omaha custom filter for advance filtering
      • Added new tournament filters
      • Add % of the pot option to postflop bet size filters
      • Resolved issues with tournament game type filters
      • Allow filtering of straight and flush draws at once
      • Resolved a problem when searching for filters that don’t exist
      • Resolved filtering problem with Check-Raise filters

      General

      • Added help menu with video guides to various dialogs and main window
      • Updated translations for our 14 supported languages
      • New hand conversion, currently available in hand viewer

      Graphical HUD

      • Improvements to graphical HUD to work more reliable on all supported sites
      • Resolved issues where graphical HUD sometimes didn’t start when switching between HUDs

      HUD

      • Added Start/Stop HUD (Auto Import) button to top toolbar
      • Added option to cap values at 99%
      • Add menu to tag hands through HUD at live tables
      • Added hotkeys for copying hand history to clipboard (F6,F7 for previous, current)
      • Resolved reported issue when importing HM2 HUDs
      • Display HUD in correct place on Fastfold tables when using preferred seat on non-fast tables
      • Fastfold HUD will now work on first start after installing HM3
      • Hide players color outline if HUD is hidden
      • Rename option that shows players note color as an outline
      • Resolved scaling issues on Windows 7 systems with 150% zoom setting

      Live Play

      • Show preferred currency symbol for winnings stats

      Opponents

      • Added missing hand strength labels to Line Analysis graph
      • Resolved issues with bet size filters

      Poker Sites

      • Improved detection for Ipoker, Party Poker and Pacific hand history folders
      • 888Poker - Added tournament description for 888 Steps tournaments
      • 888Poker - Tournament detection for 4-table SNGs
      • Improved bounty detection in 3-way pots
      • Ipoker - Added support for Betfair.dk new client
      • Ipoker - Added support for Mansion poker new client
      • Ipoker - Better support for iPoker.fr variations
      • Ipoker - Improved import support for hand history changes
      • Ipoker - Improved rebuy detection for reported tournaments
      • Ipoker - Improved winnings detection when blinds are posted out of position
      • Ipoker - Resolved import issues with newer clients (v17.3.3.18)
      • Microgaming - Support for new buyin+fee tournament combinations
      • PartyPoker - Add SNG tag to heads-up games when detected
      • PartyPoker - Added support for Power Series Hero tournaments
      • PartyPoker - Improved blind size detection when blinds are all-in
      • PartyPoker - Tournament detection Sit&Go Hero SE games
      • Svenska Spel - Manual import support for .db hand history files
      • Winamax - Better HUD Support for WSOP Summer Series
      • Winamax - Better Mini Wsop HUD support
      • Winamax - Tournament detection for "Kill The Fish" games
      • WPN - Better fee detection when importing HTML results page
      • WPN - Dont display GTD amount as buy-in for Freeroll games
      • WPN - Hole cards did not show for hero in hand viewer
      • WPN - Import Omaha TXT hand histories as PL by default (when not specified)
      • WPN - Tournament detection for Freeze-out KO games
      • WPN - TXT hand histories will import as 6max when detected as such

      Replayer

      • Added
      Holdem Manager 3, unlike HM2, does support Play Money hands as long as the site write's hand history files and they are in the same format as their real money hand history files.  Any unsupported or incomplete hand history files that do not get imported will not get archive which could cause performance problems with the importer and HUD.  To manually archive these files if you receive an alert:

       
      1. Open the Tools > Site Settings menu.
         
      2. Note the locations of all your configured Auto Import Folders for each site/network.
         
      3. Select each Auto Import Folder one by one with your left mouse button then click the Open Folder (...) button to open the folder location in Windows File Explorer.
         
      4. If there are any stuck/unsupported files here you should move (cut/paste) the hands to your C:\HM3Archive folder.
         
      5. If supported hand history files are not being archived it indicates your Tools > Settings > Import > Archive directory setting may not be properly configured so please check to make sure that is configured.

       
      If your hard drive gets full your database can become corrupt. This can also cause a variety of performance issues if you are low on free space. You should keep at least 20% free space at all times.   If you are moving large amounts of data, such as creating a backup, Windows also suggests you maintain an additional space twice as big as the data you are moving for file swapping.

      Here are some suggestions to recover disk space on your hard drive:
       
      • Run the Windows Disk Cleanup Tool. (external link)
         
      • Remove any movies, videos and uninstall any programs you no longer use.
         
      • Clear the Recycle Bin on your computer.
         
      • Delete any old HM3 (or HM2) databases you no longer use.
         
      • Run WinDirStat (external link) to see what size each file and folder is to determine where you may be wasting space.
         
      • Consider turning off Hibernation. (external link)
         
      • Buy a new Hard Drive* increasing your available disk space.


         
      *We recommend a Solid State Drive instead of a mechanical drive for optimal performance.

       
      Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

      This will generate a support ticket* that we use to keep track of customer support issues.  

      ​If you are unable to send the logs with the automated system for any reason you can also send log files manually:

       
      • Close HM3 and the Holdem Manager Server icon in the system tray.  
       
      • If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3',  'HM3 HUD' and 'HoldemManager.Server' if you see them.  
       
      • Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
         
      • If the attachment is larger than 10MB please upload them to a file hosting site like Google Drive or DropBox, then right-click - 'copy DropBox link' and paste the download link directly into the support ticket email.  If you have any problems with DropBox please try using google drive instead.



      *Tickets will automatically close 7 days after we respond, and we will email you a reminder after 5 days with no reply, but they can always be re-opened again if the problem is not resolved or returns.  You can view all your tickets in the lower right hand corner of the support page in the Account Options tile after logging in.  
       

      Welcome To Holdem Manager 3!

      You'll find everything you need to get started using Holdem Manager 3 here.
       

      FAQ Links


      Installing Holdem Manager 3 (If you need help installing Holdem Manager 3)

      Setup Poker Sites & Holdem Manager 3 (Use this to sync your poker site to Holdem Manager 3 so hands automatically import.)

      Importing a PokerTracker 4 Database


       

      Video Quick Start Guides


      We have video quick start guides for every part of Holdem Manager 3 too.

      Fresh Install To HUD Working
      HUD Troubleshooting
      File Menu
      Tools Menu
      HUD (Heads-Up Display)
      Reports
      Report & HUD Filtering
      Situational Views
      Live Play Report
      Replayer


      Have a specific question?  More than likely you will find the question and answer on our Video Guide FAQ page.  Video Guide FAQ (Click Here)

      You can always post questions in the Holdem Manager 3 Forums and our dedicated support staff will assist you.




      Thanks for your interest in Holdem Manager 3 and we hope to see you at the tables soon!
       
      Sometimes security software incorrectly interprets Holdem Manager files as potential threats. This can cause various issues with the HUD and application. To avoid this we just need to exclude the Holdem Manager 3 installation directory from the list of folders it scans. The instructions below walk you through the simple instructions to achieve this.

      Note 1: The user interface may vary slightly as Avira is updated, but the steps should remain the same.

      Note 2: If you receive an error that one or more of the Holdem Manager 3 files were quarantined, you will need to uninstall HM3, reinstall it again and then follow the instructions below BEFORE you open HM3.

      Go to the system tray in the bottom right of the screen and right click on the Avira icon and choose “Open Avira”



      This will open the Avira suite of tools. Under Antivirus, click on “Open”.



      In the Avira Antivirus Application, click on the settings icon in the bottom left corner.



      From the left side menu in settings, click on “Exceptions”.



      Under exceptions click on the “browse files” icon (1) in the bottom section to exclude files and folders. You now need to navigate to the Holdem Manager 3 installation path which you can find at C:\Program Files (x86)\Holdem Manager 3, select the Holdem Manager 3 folder (2) and then press OK (3).



      Click the “Add” button and the folder should appear in the list of excluded folders as shown in the image below. Then click Apply (3) and you are all set. Holdem Manager 3 should work with Avira without any issues.


       
      Sometimes security software incorrectly interprets Holdem Manager files as potential threats. This can cause various issues with the HUD and application. To avoid this we just need to exclude the Holdem Manager 3 installation directory from the list of folders it scans. The instructions below walk you through the simple instructions to achieve this.

      Note 1: The user interface may vary slightly as Avast is updated, but the steps should remain the same.

      Note 2: If you receive an error that one or more of the Holdem Manager 3 files were quarantined, you will need to uninstall HM3, reinstall it again and then follow the instructions below BEFORE you open HM3.

      Go to the system tray in the bottom right of the screen and click on the Avast icon.



      This will open the Avast application. Under Antivirus, click on “Menu” (1), then "Settings" (2).


      From the left side menu in settings, click on “Exceptions” (1), then click "Add Exception"(2).



      After clicking on the "Add Exception" button (1), click browse and navigate to the Holdem Manager 3 installation path which you can find C:\Program Files (x86)\Holdem Manager 3, select the Holdem Manager 3 folder (2).



      Holdem Manager 3 should work with Avast without any issues.


       
      Sometimes security software incorrectly interprets Holdem Manager files as potential threats. This can cause various issues with the HUD and application. To avoid this we just need to exclude the Holdem Manager 3 installation directory from the list of folders it scans. The instructions below walk you through the simple instructions to achieve this.

      Note 1: The user interface may vary slightly as Norton is updated, but the steps should remain the same.

      Note 2: If you receive an error that one or more of the Holdem Manager 3 files were quarantined, you will need to uninstall HM3, reinstall it again and then follow the instructions below BEFORE you open HM3.

      Go to the system tray in the bottom right of the screen and click on the Norton icon.



      This will open the Norton application. Then click on "Settings" (2).



      Then click on Antivirus



      Click on Scans and Risks (1), then under "Exclusions/ Low Risks" (2) and finally "Configure" (3).



      Click "Add Folders".



      Navigate to the Holdem Manager 3 installation path which you can find C:\Program Files (x86)\Holdem Manager 3, select the Holdem Manager 3 folder.



      Holdem Manager 3 should work with Avast without any issues.
      Hand histories imported into HM3 and all related information is stored locally and contained in a single file database. By default, databases are stored in a Holdem Manager 3 folder in your Documents: C:\Users\_USER_\Documents\Holdem Manager 3\Databases.  If you can't see it, turn off the windows option that is hiding that directory.
       
      • File > New database to create a new database*.
       
      • File > Open database to open a different database.
       
      • File > Recent databases to choose from recently opened databases.


      Databases can only be moved or copied while HM3 is closed. Sharing HM3 databases between multiple computers or synchronizing them to the cloud storage while in use is not possible and will corrupt the database.

      *Please do not create your HM3 Database in a sub-folder of any cloud file hosting service (Dropbox, OneDrive,.Google Drive, etc) as it can cause database corruptions because it will constantly be syncing the database to the cloud while you are playing/importing. 
      Holdem Manager 3 has full support for PokerStars Cashout hand histories.  All frequency stats that consider hand strength (i.e. Won At Showdown % ) are not impacted by cashouts.  

      If you do not yet have HM3 installed please sign up for the HM3 Beta here.

      If you have HM3 installed but have not yet updated to version 3.1.2.64036 you can download it here.

      Database upgrade and Importing Cashout hand histories

      • Holdem Manager 3 PokerStars Cashout support requires a database upgrade that will automatically be initiated when opening a database. After the update completes, cashout hand histories can be imported and results tracked in the reports.
      • If you would like to import cashout hands played before you upgraded your database, you can import them from your HM3 or HM2 Archive folders for August and September. (Default September location: C:\HM3Archive\PokerStars\2019\09 for hands from September 2019)
      • Full release notes:
        http://support.holdemmanager.com/support/faqView/Holdem-Manager-3/149/Release-Notes

      Reports

      There are now variations of net won stats (based on your preference for including or excluding cashouts) that can be added to reports via the Stat Selector

      Includes Cashouts:

      • Net Won - Player's net winnings including the cashouts
      • Net Won bb - Player's win rate per bb including the cashouts.
      • bb/100 - Player's win rate in bb per 100 hands including cashouts.

      Excludes Cashouts:

      • Net Won Hand - Player's winnings at the table based solely on hand strength.
      • Net Won Hand bb - Player's bb per hand results based solely on hand strength.
      • Hand bb/100 - Player's win rate in bb per 100 hands based solely on hand strength.

      New Cashout Specific Stats:

      • Cashout % - Percentage of time that player cashes out when all-in
      • Cashout Diff - Difference between winnings including the cashouts and winnings if hands were played out; Positive value means that cashout winnings were higher than winnings if hands were played out normally.

      Hand View Columns

      There are new columns available that can be added (Settings > Hand View Column - View FAQ) to hand view below the reports:
      • Net Won - Player's winnings in the hand including the cashouts
      • Net Won Hand - Player's winnings in the hand if it was normally played out, ignoring the cashouts
      • Net Won (bb) - Player's winnings in the hand including the cashouts (in big blinds)
      • Net Won Hand (bb) - Player's winnings at the table if hand was normally played out, ignoring the cashouts (in big blinds)
      • Cashout - Cashed out amount
      • Cashout Diff - Difference between winnings including the cashouts and winnings if hand was played out; Positive value means that cashout winnings were higher than winnings if hand was played out normally.

      Handviewer

      The hand viewer now displays winnings after cashouts.  However, the hand viewer tooltip on players winnings in the Showdown section will display the breakdown of the impact of cashouts on the winnings.

      Replayer

      The Replayer is not changed when viewing the actions in the hand.   An additional Replayer step has been added at the end of the hand which details cashout related information in text form.

      Filters

      Two cashout specific filters are available using the filter bar:
      • To see hands where cashout occured (by any player in the hand), use this filter: "isCashout=true"
      • To see hands where you have cashed out yourself, filter for hands with cashout amounts above 0: "CashoutAmount>0"

      Opponents List

      New stats have been added to view cashout related winnings:
      • Net Won - Player's winnings at the tables including the cashouts
      • Net bb Won - Player's winnings at the tables including the cashouts (in big blinds)
      • Net Won Hand - Player's winnings at the table if hand was normally played out, ignoring the cashouts
      • Net bb Won Hand - Player's winnings at the table if hand was normally played out, ignoring the cashouts (in big blinds)
      Open the PT4 Configure > Sites & Import Options menu.





      Click on the Preferences Tab to find the path that PT4 uses for archiving original hand history files.  
      Note the folder where Process Files are moved to.  Highlight the folder path below and press CTRL+C to copy the folder path to your clipboard.



      Open Holdem Manager 3 and click File > Import Folder.






      Navigate to the folder path that we just checked inside of PokerTracker 4.  If you copied this folder path from the previous steps, just paste this path (CTRL+V) into the "Select Files to Import" window at the top and press enter to load that folder, then press "Select Folder" to import the files.  

      Your folder path will look something like this:  C:\Users\YOUR_PC_USER_NAME\AppData\Local\PokerTracker 4\Processed





      If you can no longer open PT4 for any reason you will need to use Windows Explorer to manually browse for the folder - C:\Users\YOUR_PC_USER_NAME\AppData\Local\PokerTracker 4

      If you can't find this folder, turn off the windows option that is hiding that directory.  Click Here for help on how to unhide files and folders on your computer.
      There are a few solutions depending on why the hands are missing:
      Always use the latest version of Holdem Manager 3 when troubleshooting.
       
      1. Active Report Filters Being Used?
      2. New Site Hand History Format?
      3. Re-Import Hand History Files
      4. Create A New Database And Re-Import Hand History Files
      5. I'm Using Multiple Currencies

      If you've exhausted all of the solutions in this FAQ, you can email us your hand history files and we can look into your issue. 


       

      1. Active Report Filters Being Used

      First, make sure all your report filters are cleared.  (Screen Below)
      • If there is text in the orange highlighted area below the #1, you have a filter active that could be causing the hands to not show up.
      • Click the X below #2 to remove all filters for a report.



       

      2. New Site Hand History Format?

      Sites change their hand history formats from time to time. Holdem Manager will try and fail to import these hands when the new hand history format is not recognized yet by HM3. 

      To fix these types of errors, reimport the hands again from a new folder (Step 3 Below) once Holdem Manager 3 has the updated file format information in the latest release of HM3.

       

      3. Re-Import Hand History Files

      • Go to C:\HM3Archive to find hands for the days Holdem Manager 3 missed. The archive should be organized by PokerSite\Year\Month\DayOfMonth (example: C:\HM3Archive\2019\10\05). See the illustration below.


       
      • Copy the missing hands to a folder on your Desktop (It is important to move the hand history files to a new location because Holdem Manager 3 will skip files it tried importing previously.)
         
      • Locate any hand history files that are in your poker site hand history folder.  (Example: C:\Users\YOUR_PC_NAME\AppData\Local\PokerStars\HandHistory\
         
      • Inside of Holdem Manager 3, import the files. (File > Import Files   or    File > Import Folder)
         
      Refresh the Reports with no active filters to see if the missing hands show up.


       

      4. Create A New Database And Re-Import Hand History Files

      If the problem persists, create a new database and import the hands we got from Step 3 above into Holdem Manager 3.  Take note of any import errors with a screenshot.



       

      5. I'm Using Multiple Currencies

      Multi-Currency Support:
      Some sites offer several different currency options when playing at tables such as GBP £, USD $ And EUR €. Holdem Manager 3 has a feature that allows you to convert the amount into your local currency.

      Update Currency Exchange Rate:
      HM3 > Tools > Settings > Exchange Rates has a tool where you can automatically update the Exchange Rates used by HM3.

      Add Currency Stats To Reports:
      See Step 4 (The Book Icon) in this link to add currency stats to your Reports in HM3.



       

      Email Us Your Hand History Files

      If a solution is not found above in this FAQ you can email the original hands to support. If there were import errors please zip up the hands and email them to us via the 'Contact Support' link here with an explanation of the issue.

      Please Note: Holdem Manager support needs the Original Hands and not the exported hands. Find these in either the poker site hand history folder or in the archive. See above for details on finding hands in the HM3 Archive.  (C:\HM3Archive\)