How To Send HM3 Log Files To Support
Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

This will generate a support ticket* that we use to keep track of customer support issues.  

‚ÄčIf you are unable to send the logs with the automated system for any reason you can also send log files manually:

  • Close HM3 and the Holdem Manager Server icon in the system tray.  
  • If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3',  'HM3 HUD' and 'HoldemManager.Server' if you see them.  
  • Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
  • If the attachment is larger than 10MB please upload them to a file hosting site like Google Drive or DropBox, then right-click - 'copy DropBox link' and paste the download link directly into the support ticket email.  If you have any problems with DropBox please try using google drive instead.

*Tickets will automatically close 7 days after we respond, and we will email you a reminder after 5 days with no reply, but they can always be re-opened again if the problem is not resolved or returns.  You can view all your tickets in the lower right hand corner of the support page in the Account Options tile after logging in.