HUD Troubleshooting
For your HUD (Heads-Up Display) to work, two conditions must be met:
 
  1. Your Poker Site must save English Hand History Files to your hard drive.
     
  2. Holdem Manager must know where these hand histories are to Auto Import the hands.
 

HM3 Standard Tournament HUD



 
If your HUD worked yesterday but stopped today, odds are your poker site updated their Hand History format and we will generally have an update available within 24 hours.

If your HUD has never worked, review our Poker Site Setup FAQ’s and HUD Troubleshooting Video.  
 

If you continue to have problems:


a) Take a screenshot of the table/desktop before and after the problems
  • Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site https://time.is/ visible in the screen shot.

b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
  • Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue.  Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
  • Zip/Attach a copy of the original Hand history for the table with the issue*

*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31).  It is configured in the Tools - Settings - Import menu.

*When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email.  If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link'  and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.