New and improved HM3 FAQ system:
https://kb.holdemmanager.com/

HM3 Apps FAQ:
https://kb.holdemmanager.com/knowledge-base/article/apps-menu



HM Apps add optional add-on functionality and features for Holdem Manager 3.   3rd Party developers create HM Apps using the new MVS API that is available for the first time with the release of Holdem Manager 3.

 

Current HM3 Apps:  

     

You can view HM Apps you’ve purchased under Help > My Licenses > HM Apps or login to your Holdem Manager 3 account at http://www.holdemmanager.com to view your HM App licenses.
New and improved HM3 FAQ system:
https://kb.holdemmanager.com/

Annual Support & Maintenance Plans FAQ:
https://kb.holdemmanager.com/knowledge-base/article/annual-support-maintenance-plans



How Much Is Annual Support & Maintenance?
Why Is There Annual Support & Maintenance?
Can I Still Use HM3 Without Annual Support & Maintenance?
Do I need to Re-Purchase If My Annual Support & Maintenance Expires
How Do I Cancel Annual Support & Maintenance Subscription Renewal? 


 

How Much Is Annual Support & Maintenance?

All customers that purchase an HM3 license, as well as customers that upgrade from HM2, receive one year of Annual Support & Maintenance FREE.

After the first year Annual Support & Maintenance pricing is as follows. 

Holdem or Omaha: (Single)
Holdem or Omaha Small Stakes = $25
Holdem or Omaha Full Version = $40

Holdem & Omaha: (Combined Versions)
Holdem & Omaha Small Stakes = $40
Holdem & Omaha Full Version = $65

Holdem & Omaha (Mixed Combined Versions) Holdem Full Version + Omaha Small Stakes or Omaha Full Version + Holdem Small Stakes)
One Full Version + One Small Stakes= $58



 

Why Is There Annual Support & Maintenance?

There will never be a paid upgrade to HM3.  The Annual Support & Maintenance was implemented in lieu of the paid upgrades because:
 
  1. It allows us to release new tools, features, and updates as soon as they are available instead of only with paid upgrades.
  2. The annual support and maintenance better correlate our business model with the timing of our significant ongoing development efforts.
  3. HM3 is the third and last paid upgrade that will ever be released by Hold’em Manager.


 

Can I Still Use HM3 Without Annual Support & Maintenance?

Annual Support & Maintenance is an optional payment that is included for free the first year. If you decide not to renew, you can continue using HM3 without restrictions with all updates released before Support & Maintenance has expired.

However, you will no longer have access to updates released after the expiration of your Annual Support & Maintenance.  These updates could include:
 
  1. Support for new games types introduced by poker sites.
  2. Poker site changes that could impact the ability for some hands to properly import.
  3. New tools and functionality released for HM3.
 
Note: HM Apps require a paid HM3 license with an active support and maintenance contract.
 

Do I Need to Re-Purchase If My Annual Support & Maintenance Expires?


You can simply resume your existing Support & Maintenance for up to 2 years after initial expiration date.

When you resume within 2 years, you will receive a discount on renewal price instead of having to pay the full initial price.

After 2 years have passed since Support and Maintenance expiration, full initial price has to be paid to resume the maintenance.

 

How Do I Cancel Annual Support & Maintenance Subscription Renewal? 


1.  Login to your account at http://www.holdemmanager.com and click Store Account.
2.  Click Manage Subscription.
3.  Click Cancel Subscription.
4.  Click Cancel Subscription to confirm your subscription cancellation.



 
New and improved HM3 FAQ system:
https://kb.holdemmanager.com/

Licensing Explained (HM3) FAQ:
https://kb.holdemmanager.com/knowledge-base/article/licensing-explained-hm3-versions








Licensing for Omaha & Holdem Manager 3 is as follows: 

 

Trial Users

  • No access to HM3 Apps (Click Here)
  • Trial message in reports and HUD
  • 15 day duration
  • All cash games and tournament buyins are supported
 

Small Stakes Users

$60 Single license & $100 for both Holdem & Omaha Manager 3 (Click Here)
 
  • Cash no limit & pot limit (Big Blinds): Up to $0.50
  • Cash fixed limit (Big Blinds): Up to $1.00
  • Tournament buyins: Up to $22.00
 

All Stakes

$100 Single license & $160 for both Holdem & Omaha Manager 3 (Click Here)
 
  • No licensing restrictions.  (All cash games and tournament buyins are supported.)
 

Free

  • Cash no limit & pot limit (Big Blinds): Up to $0.10 (Click Here)
  • Cash fixed limit (Big Blinds): Up to $0.20
  • Tournament buyins: Up to $5.00
  • Max tables (HUD): One table only
  • Hand limit in reports:  Up to 500 hands
  • Free version message in reports and HUD


 
New and improved HM3 FAQ system:
https://kb.holdemmanager.com/

HM2 End Of Life FAQ:
https://kb.holdemmanager.com/knowledge-base/article/holdem-manager-2-hm2-end-of-life



We will continue to support HM2 for bug fixes and parser updates until December 31st, 2020. 

After December 31st, 2020 you will still be able to use HM2, but no updates will be available after this date.      

Read more here.



 
New and improved HM3 FAQ system:
https://kb.holdemmanager.com/

HM2 End Of Life FAQ:
https://kb.holdemmanager.com/knowledge-base/article/holdem-manager-2-hm2-end-of-life



HM2 End of Life (EOL) Common Questions

What is the end of HM2 support?
Why is HM2 support ending?
Can I still use HM2?
What should I do?
Do I receive a discount when upgrading to HM3?
Will there ever be another upgrade required after HM3?
What is the  Annual Support & Maintenance for HM3?
If I upgrade to HM3, will I lose my HM2 hand histories?

1. What is the end of HM2 support?

It means there will be no updates or technical support for HM2 after December 31, 2020.

HM2 users will be able to log-in and use the software but functionality such as the HUD and hand importing will be significantly impacted when poker sites release updates and/or add new game types.   While we cannot predict the timing of future poker site updates, their cumulative impact on core HM2 features mentioned will be significant.

2.  Why is HM2 support ending?

There have been hundreds of updates to HM2 in the almost 9 years since it’s release in 2011.

This decision was necessary because it’s time to invest our resources toward supporting more recent technologies so that we can continue to deliver great new experiences.

3.  Can I still use HM2?

HM2 users will be able to log-in and use the software but functionality such as the HUD and hand importing will be significantly impacted when poker sites release updates and/or add new game types.   While we cannot predict the timing of future poker site updates, their cumulative impact on core HM2 features mentioned will be significant.

4.  What should I do?

You should upgrade to HM3 now.  Read about new features in HM3 Here.

5.  Do I receive a discount when upgrading to HM3?

Upgrade discounts expired October 31st, 2020.  We offer several Get It Free options that can be used when upgrading to HM3.

There will never be another Hold’em Manager paid upgrade as long as you have an active HM3 Support and Maintenance subscription.

7.  What is the  Annual Support & Maintenance for HM3?

All customers that purchase an HM3 license, as well as customers that upgrade from HM2, receive one year of Annual Support & Maintenance FREE.

After the first year Annual Support & Maintenance pricing is as follows. 

Holdem or Omaha: (Single)

  • Holdem or Omaha Small Stakes = $25
  • Holdem or Omaha Full Version = $40

Holdem & Omaha: (Combined Versions)

  • Holdem & Omaha Small Stakes = $40
  • Holdem & Omaha Full Version = $65

Holdem & Omaha (Mixed Combined Versions) Holdem Full Version + Omaha Small Stakes or Omaha Full Version + Holdem Small Stakes)

  • One Full Version + One Small Stakes= $58

8.  If I upgrade to HM3, will I lose my HM2 hand histories?

You WILL NOT lose your HM2 hand histories.

HM3 has an automated tool to migrate hand histories, notes, player ratings, etc. from your HM2 database.  Cash game players and the vast majority of tournament players use this tool rather than manually uploading their hand histories into HM3.