HM2 Hands are not showing in SnowieApp
  • SnowieApp only supports NL Hold'em cash games. Please make sure that such hands are showing in your active HM2 database.
  • SnowieApp will automatically attempt to import hands from your HM2 database every 5 minutes.
  • If after 5 minutes hands from your HM2 database don't show inside SnowieApp, please follow these steps:


Check Filters


The most likely reason that hands are not showing is because they are being filtered out. Verify you have selected the correct player and the date and other filters are correct. Also note that if you exceed the maximum hands it will delete the oldest hands to make way for the newest hands.

Resend Hands

SnowieApp sends hands to our secure server for evaluation. If you experience issues with hands not importing partial or full then try clicking on resend hands in the ribbon and see if this resolves the problem.


 

Create New HM2 Database


To rule out a database corruption causing the problem of the hands not importing please create a new HM2 database and try re-importing a couple of hands and see if the hands import into SnowieApp

 
Please also note that once the trial expires, while you will be able to review hands imported during the trial, no new hands will import.


If you continue to have problems:

  1. Open HM2, go to Settings > Feature Logging > [x] 'HMApps' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps and restart HM2.
  2. After restart go to the SnowieApp tab and click Resend hands button. Please wait 10 minutes to let SnowieApp attempt to analyze the hands.
  3. If hands will not show up after 10 minutes, close your HM2, collect the \HM2Logs folder files and submit the log files along with a screen shot of the problems and a sample of the hands* you are trying to analyze.
  4. If hands show up you can disable logging that was enabled in Step 1.

*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.

*When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email.  If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy public link' and paste the download link directly into the support ticket email.